Shantoi Brown
Montego Bay
Summary
To obtain a position in the force which will enable me to utilize my practical skills as well as my thinking ability to adapt and learn quickly, while working with others.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Concentrix
05.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Overton Medical Center
01.2019 - Current
Conduent
01.2019 - 01.2020
Advanced Call Center Technologies
01.2018 - 01.2019
Baywind Manufacturing
01.2015 - 01.2018
A&V Home Decor
01.2014 - 01.2015
Juta Tours Jamaica
01.2012 - 01.2012
Teleperformance Jamaica
01.2010 - 01.2012
Speedy Prints
01.2007 - 01.2007
Education
Bachelor of Science - Logistics Operations And Managent
University of The Commonwealth Caribbean
16 East Street Montego Bay St James06.2027
Skills
- Self-Discipline
- Excellent Team-Working and Communication Skills
- Practical Skills
- Able To Understand And Follow Instructions
References
Mr. Noel Smith Williams (Teacher), 876893-1588, The Learners Center, Montego Bay P.O, St. James.
Timeline
Customer Service Representative
Concentrix
05.2022 - Current
Overton Medical Center
01.2019 - Current
Conduent
01.2019 - 01.2020
Advanced Call Center Technologies
01.2018 - 01.2019
Baywind Manufacturing
01.2015 - 01.2018
A&V Home Decor
01.2014 - 01.2015
Juta Tours Jamaica
01.2012 - 01.2012
Teleperformance Jamaica
01.2010 - 01.2012
Speedy Prints
01.2007 - 01.2007
Bachelor of Science - Logistics Operations And Managent
University of The Commonwealth Caribbean
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