Shantha Campbell
Port Antonio
Summary
Proven Customer Service and Technical Support Specialist with a track record of enhancing customer satisfaction and resolving complex issues. At Teleperformance, mastered CRM software and exceeded performance metrics, showcasing exceptional problem-solving and active listening skills. Achieved notable upselling success through personalized recommendations, demonstrating a blend of technical proficiency and customer relations expertise.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Teleperformance
01.2023 - 12.2023
- Provided technical support to customers via phone, email, and chat for software and hardware issues
Customer Service Representative
Continuum
08.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Customer Service Representative
Ibex
01.2020 - 03.2021
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information
Education
High School Diploma -
Port Antonio High School
Portland, Jamaica07.2019
Skills
- Crm
- Crm software
- Freshdesk
- SalesForce
- Training Programs
- ZenDesk
- ZoHo
- Zoho crm
Languages
English
Timeline
Technical Support Representative
Teleperformance
01.2023 - 12.2023
Customer Service Representative
Continuum
08.2022 - 12.2022
Customer Service Representative
Ibex
01.2020 - 03.2021
High School Diploma -
Port Antonio High School