Shantelle Jones
Accountant
Summary
OBJECTIVE :
To obtain an internship position in the field of accounting
SUMMARY
Hardworking employee enthusiastic about learning diplomatic field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities with great expertise in fostering partnerships, expanding network connections, and developing opportunities. A team player who works collaboratively and communicates effectively.
Overview
8
8
years of professional experience
Work History
Inventory Data Analyst
Megamart Corporate Office
09.2022 - Current
- Continuous analysis of inventory positions at all locations
- Verification of inventory adjustments, obtain reasoning and justification of variances
- Ledger analysis concerning Inventory Adjustment Accounts, Inventory Account, COGS Account
- Assist in monthly compilation of inventory valuations with comments to be reported to Inventory Manager and CFO
- Raising red flags on the areas risks
- Cross check if the unit cost differences posted are backed by documented vendor quote
- Check if the increased cost has been factored in corresponding sale price change
- Check item ledgers if vendor have consistently charged the company or there are opportunities of demanding credit notes
- Make a list of expected credit notes and invoices that were posted with higher cost and send it to purchase head to ratify posting of invoices at costs that are not backed by valid justification.
Star Service Representative
LOEWS MIAMI BEACH HOTEL
05.2022 - 09.2022
- Answered inbound calls
- Helped guests with queries about booking and details of the hotel
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Booked reservations
- Provided information about company products and services and capitalized on upsell opportunities
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Collaborated with team members to achieve target results
- Participated in team-building activities to enhance the working relationship
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
Administrative Assistant for Extreme Couponing
Megamart Corporate Office
10.2021 - 05.2022
- Trained extreme new employees
- Input vendor invoices
- Created purchase invoices for all vendor invoices
- Created sale invoices for different store locations
- Drafted weekly invoices to do payout to vendors
- Entered all vendor payments in the company and also filed manually
- Did manually filing of purchase and sale invoices
- Conducted daily stock keeping
- Did weekly price updates in the system for all store locations
- Monitored the system daily to ensure accuracy of data, quantity, and correct entries of buying and selling prices are correct for all locations
- Drafted month-end sale invoices and sent them to Megamart
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Drove operational improvements which resulted in savings and improved profit margins.
Administrative Assistant
Megamart Corporate Office
11.2018 - 05.2021
- Writing over 30 email messages per day, memos, and business letters for management and proofreading all documentation to provide error-free correspondence
- Completing administrative tasks such as record keeping, writing correspondence, month-end reports gathering materials
- Preparing documents for account reporting and reconciliations
- Answering screening and incoming phone calls
- Receiving and sorting daily emails
- Calculating daily check figures and issuing them to different suppliers
- Executing record filing system to improve document organization and management.
Customer Service Representative Agent
Alorica
07.2017 - 09.2018
- Exceeded sales and bookings target for 9 months
- Provided primary customer support to customers in a fast-paced environment
- Conferred with customers about concerns with products and services to resolve problems and drive sales
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Prepared and issued bills, receipts, and invoices to customers
- Provided primary customer support to internal and external customers.
Customer Service
Quality Wholesale
12.2016 - 12.2016
- Greeted customers to facilitate services and determine service needs
- Described merchandise to customers, thoroughly explained details and care of merchandise
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Handled five or more customers in a fast-paced setting in coordination with a solid team of seven customer service associates.
Data Entry Clerk
Guardian Life Limited
12.2015 - 12.2015
- Input client health information into spreadsheets and company databases to provide leaders with quick access to essential data
- Identified errors in data entry and related issues by mentioning them to supervisors for resolution
- Verified and updated client account information in the company computer system
- Prepared source data for computer entry by compiling and sorting information
- Maintained data entry requirements by following data program techniques and procedures
- Contributed to team effort by accomplishing related results as needed
- Scanned documents and saved them to the database to keep records of essential organizational information
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
- Added documents to file records and created new records to support filing needs
- Corrected data entry errors to prevent duplication or data degradation
- Accurately handled data entry for numerous clients into company-based software
- Verified accuracy of computer system information by updating data.
Education
Bachelor of Science - Business Administration (Accounting)
Northern Caribbean University
Jamaica 08.2022 -
High School Diploma -
Youth Reaching Youth
07.2017 -
High School Diploma -
Vauxhall High School
07.2016 -
Skills
- Interpersonal communication
Awards And Honors
- Youth Reaching Youth (2016-2017)
- Excellence in Theatre Arts-emphasis in music
- Certificate of Participation in Mission and Evangelism
- Certificate for successful completion of one (1) secondary education and peer leadership development.
References
- Kareen Matthews, 876-509-2837, Karrenmatthews33@gmail.com
- Petrina Henry, 876-552-4629, Megamart Corporate Office, phenry@megamartjm.com
- Winsome Whitter, 876-378-1719, Megamart Corporate Office, Human Resource Officer, wwhitter@megamartjm.com
Timeline
Inventory Data Analyst
Megamart Corporate Office
09.2022 - Current
Bachelor of Science - Business Administration (Accounting)
Northern Caribbean University
08.2022 -
Star Service Representative
LOEWS MIAMI BEACH HOTEL
05.2022 - 09.2022
Administrative Assistant for Extreme Couponing
Megamart Corporate Office
10.2021 - 05.2022
Administrative Assistant
Megamart Corporate Office
11.2018 - 05.2021
Customer Service Representative Agent
Alorica
07.2017 - 09.2018
High School Diploma -
Youth Reaching Youth
07.2017 -
Customer Service
Quality Wholesale
12.2016 - 12.2016
High School Diploma -
Vauxhall High School
07.2016 -
Data Entry Clerk
Guardian Life Limited
12.2015 - 12.2015
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