Shantell Thomas
Brown's Town
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. I am seeking the Records Officer I (PIDG/RIM 2) position at St. Ann Health Department (Alexandria Community Hospital). I am detail oriented, with a keen eye for details.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Oneness Health Center
11.2020 - 06.2022
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Ensured security and confidentiality of sensitive documents following organizational policies.
- Utilized Google Workspace to manage and track data efficiently.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and updated electronic records, ensuring accuracy and accessibility.
Data Entry Intern
Social Development Commission
07.2018 - 08.2018
- Verified data files prior to entry to maintain high data accuracy.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Used computer software to store and retrieve data.
- Analyzed current data records to provide detailed reports.
- Created spreadsheets for more efficient recordkeeping.
Data Entry Intern
Parish Development Committe
05.2016 - 06.2016
- Scanned documents and saved them in a database to keep records of essential organizational information.
- Verified files before entry to maintain high data accuracy.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Write daily work summary.
- Created spreadsheets for more efficient recordkeeping.
Education
Job Certificate - Data Entry Processor
Heart NSTA Trust Garmex Academy
Kingston03-2025
High School Diploma -
Aabuthnott Gallimore High School
Alexandria, St. Ann11-2010
Skills
- Good knowledge of records management and filing systems
- Proficient in Microsoft Office (Word, Excel, Outlook, and Access)
- Excellent attention to detail and organizational skills
- Ability to handle sensitive and confidential information
- Effective communication and teamwork skills
- Strong adaptability to fast-paced environments
Additional Information
Available upon request.
Timeline
Client Service Representative
Oneness Health Center
11.2020 - 06.2022
Data Entry Intern
Social Development Commission
07.2018 - 08.2018
Data Entry Intern
Parish Development Committe
05.2016 - 06.2016
Job Certificate - Data Entry Processor
Heart NSTA Trust Garmex Academy
High School Diploma -
Aabuthnott Gallimore High School
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