Shantel R. Johnson
Spanish Town,St. Catherine
Summary
Dynamic professional with a proven track record in customer talent acquisition at The Hive Careers, excelling in B2B sales and team leadership. Recognized for consistently meeting quotas and enhancing employer branding. Strong communicator with excellent time-management skills, driving customer retention and satisfaction through strategic planning and execution.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Talent Acquisition
The Hive Careers
06.2024 - 06.2025
- Executed strategic workforce planning to enhance employer branding initiatives.
- Contacted white-collar companies, persuading them to utilize hiring services.
- Marketed hiring process effectively through LinkedIn to attract potential clients.
- Scheduled meetings with executives to present and discuss hiring methodologies.
- Managed customer talent acquisition team, optimizing recruitment strategies.
- Coached Customer Talent Acquisition team for Blue-Collar Account, improving performance.
- Achieved awards for consistently exceeding monthly quotas.
- Received dinner certificates on two occasions for outstanding contributions.
Hard Sales Agent/Customer Service Associate
Fusion BPO Services
01.2021 - 01.2024
- Upsold customers on AT&T Broadband Internet Services and Fiber Internet upgrades.
- Resolved customer concerns, queries, and technical issues effectively.
- Achieved recognition as Employee of the Month twice for outstanding performance.
- Ranked as Top Sales Representative, consistently surpassing monthly targets.
- Received five attendance vouchers for exemplary commitment and reliability.
- Earned Certificate for Best Customer Service Representative through exceptional support.
- Obtained Certificate for Quality Assurance calls, ensuring high service standards.
- Awarded trophy for best sales agent for unparalleled sales achievements.
Customer Associate Management - Sales Associate
Sutherland Global Inc.
01.2017 - 01.2019
- Delivered excellent customer satisfaction by resolving concerns and queries efficiently.
- Assisted customers with troubleshooting to enhance product experience.
- Facilitated effective communication to address customer inquiries promptly.
- Utilized problem-solving skills to overcome challenges and improve service delivery.
Sales Representative
Fashion Express
05.2016 - 02.2017
- Sales
- Guiding the buyer
- Attending complaints
- Reporting
Chef/Waitress
Oriental Pearl Fast Food Restaurant
10.2012 - 12.2015
- Attend to customers
- Take orders and serve food and beverages
- Communicate dining orders to kitchen personnel
- Assist with the preparation of food
- Clean food service areas
- Arrange dining areas
Front Desk Clerk
Quick Images and Novelties
09.2010 - 08.2012
- Answered telephone inquiries to provide assistance and information promptly.
- Processed bills and invoices to ensure accurate record-keeping.
- Managed filing system to maintain organized documentation.
- Facilitated sending and receiving quotations for efficient communication.
Education
Stony Hill Heart Academy
Charlie Smith High School
Pembroke Hall High School
Diploma - Makeup Artistry
A1 Training Institute
English Language, Social Studies, Human and Social Biology, Visual Arts, Principles of Business, Office Administration
Caribbean Examination Council
Skills
- Good Oral and written communication skills
- Good multi-tasking technique
- Excellent time-management
- Excellent planning and organizational skills
- Excellent team building skills
- B2B Sales
- Sales
- Customer Retention
- Customer Support
- Customer Relation Management
- Customer Loyalty
- Appointment Scheduling
Certification
- English Language
- Social Studies
- Human and Social Biology
- Visual Arts
- Principles of Business
- Office Administration
- Diploma- Makeup Artistry
Hobbies and Interests
- Reading
- Social media
- Music and Arts
- Spontaneous research
- Dancing
- Adventure
- Writing
References
- Julianne Johnson, Manager- Fusion BPO Service, 876-801-5322
- Jody-Anne Isaac Thompson, Customs- Trainer- IT Professional, 876-891-7576
Language(s)
- English
Timeline
Customer Talent Acquisition
The Hive Careers
06.2024 - 06.2025
Hard Sales Agent/Customer Service Associate
Fusion BPO Services
01.2021 - 01.2024
Customer Associate Management - Sales Associate
Sutherland Global Inc.
01.2017 - 01.2019
Sales Representative
Fashion Express
05.2016 - 02.2017
Chef/Waitress
Oriental Pearl Fast Food Restaurant
10.2012 - 12.2015
Front Desk Clerk
Quick Images and Novelties
09.2010 - 08.2012
Stony Hill Heart Academy
Charlie Smith High School
Pembroke Hall High School
Diploma - Makeup Artistry
A1 Training Institute
English Language, Social Studies, Human and Social Biology, Visual Arts, Principles of Business, Office Administration
Caribbean Examination Council
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