SHANTEL JAMES
Falmouth
Summary
I am a responsible and results-driven individual with strong communication skills, adaptability, and a positive attitude. I have hands-on experience in housekeeping, where I consistently maintain high standards of cleanliness, organization, and guest satisfaction. I work well in fast-paced environments, follow instructions carefully, and pay attention to detail when cleaning rooms, restocking supplies, and ensuring common areas are neat and welcoming. I am a quick learner with a strong work ethic and cross-cultural sensitivity, eager to contribute to a housekeeping team while gaining international experience and cultural exposure.
Overview
14
14
years of professional experience
Work History
Housekeeper/Dishwasher/Laundry Attendant
Big Sandy Bay Lodge & Resort
07.2024 - 09.2024
- Maintaining high standards of neatness and cleanliness in common areas and rooms.
- Offering good customer service through timely response to guests' needs.
- Operated washers and dryers efficiently
- Sorted, washed, and folded linen
- Maintained cleanliness and organization in laundry area
- Hand-washed and machine-washed dishes and kitchenware
- Sanitized utensils and surfaces following hygiene standards
- Assisted kitchen staff by restocking clean items quickly
- Followed safety and cleanliness protocols at all times
Housekeeper
Providence Marriott Downtown
06.2023 - 09.2023
- Maintained quality room cleanliness and guest satisfaction through quality service.
- Managed housekeeping supplies and ensured timely re-supply.
Sales Clerk
Half Moon
01.2021 - 01.2022
- Assisted customers with product selection, achieved sales through good communication and product knowledge.
- Managed inventory and store appearance in line with corporate standards.
Laundry Clerk
Half Moon
01.2019 - 01.2021
- Maintained proper linen and guest laundry handling and quality control.
- Assisted the housekeeping department in meeting day-to-day operating requirements.
Technical Support Agent
Xerox Freeport Montego Bay
01.2016 - 01.2016
- Offered customer support and technical support on technical issues.
- Assisted customers in solving software and hardware issues in an effective way.
Assistant Secretary
Muschett High School
01.2014 - 01.2014
- Conducted administrative tasks
- Coordinated school events and maintaining students' records.
Assistant Clerk
Falmouth Hospital
01.2011 - 01.2011
- Assisted in filing and maintaining medical records in accordance with the policy of confidentiality.
- Supported front office operations by answering patient calls and making appointments.
Education
Bachelor of Social Work - undefined
Northern Caribbean University
Montego Bay, St. James08.2025
High School -
Muschett High School
01.2012
Skills
- Attention to detail and cleanliness
- Time management and efficiency
- Ability to follow instructions and safety protocols
- Experience with laundry, bed-making, and sanitizing surfaces
- Strong communication and customer service skills
- Ability to work independently or as part of a team
- Flexibility and adaptability in fast-paced environments
- Dependability and strong work ethic
- Physical stamina for long hours and repetitive tasks
- Cross-cultural sensitivity and professionalism
References
Ronald D., Blissett, Minister of Religion, 876-819-2887
Danielle K., Williams, Medical Doctor, 876-377-5755
Hobbies and Interests
Travel, Reading, Baking, Nature
Community Service
Wakefield Seventh-Day Baptist Youth Fellowship, Secretary, Had maintained well-organized and documented meeting minutes, current records for the organization., Assisted in organizing community outreach programs and youth engagement activities.
Timeline
Housekeeper/Dishwasher/Laundry Attendant
Big Sandy Bay Lodge & Resort
07.2024 - 09.2024
Housekeeper
Providence Marriott Downtown
06.2023 - 09.2023
Sales Clerk
Half Moon
01.2021 - 01.2022
Laundry Clerk
Half Moon
01.2019 - 01.2021
Technical Support Agent
Xerox Freeport Montego Bay
01.2016 - 01.2016
Assistant Secretary
Muschett High School
01.2014 - 01.2014
Assistant Clerk
Falmouth Hospital
01.2011 - 01.2011
Bachelor of Social Work - undefined
Northern Caribbean University
High School -
Muschett High School
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