Summary
Overview
Work History
Education
Skills
Accomplishments
Custom Section
Timeline
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Shantea Morgan

Shantea Morgan

Kingston

Summary

Trustworthy Customer Care Representative with over 7 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience

Work History

Sales and Relations Administrative Assistant

Express Fitness Limited
10.2024 - Current
  • Identify and target potential corporate clients for group memberships.
  • Conduct presentations and proposals to HR teams or decision-makers.
  • Negotiate corporate contracts and pricing packages.
  • Maintain and nurture relationships with corporate clients.
  • Act as the primary point of contact for corporate accounts.
  • Ensure client satisfaction and renewals of corporate programs.
  • Collaborate with trainers and management to design customized wellness packages.
  • Coordinate employee fitness challenges, workshops, or wellness events.
  • Track and report participation, engagement, and outcomes for corporate clients.

Customer Service Representative

Express Fitness Limited
03.2018 - 10.2024
  • Handled customer calls and responded to queries about services, promotions and billings.
  • Processes payments and informs customers of gym packages
  • Represented the company through sales by actively converting potential clients into members by way of cold calls, walk-in clients and event activations.
  • Acted as the main point of contact for customer queries and feedback
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Curate reports and audits on members payments, activations, queries and feedback.
  • Create invoice for all corporate and domestic members
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.

Sales Representative

Bap Wireless
09.2017 - 12.2017
  • Replenished items and organized displays to keep stock looking professional.
  • Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
  • Kept shelves neat, clean and organized through visual merchandising.
  • Met sales targets through proactive promotion and excellent customer service.

Customer Service Representative

Home Time Cable Company
03.2017 - 06.2017
  • Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
  • Created sales and revenue-generating opportunities in new markets to improve profit margins.
  • Shared comprehensive brand and product knowledge to maximise sales.
  • Generated sales by prospecting leads and closing deals.
  • Boosted client retention, establishing sales goals and securing targeted rates.
  • Negotiated and closed deals with minimal required support from sales and finance managers.
  • Demonstrated strong communication and time management skills to meet and exceeded sales targets.

Administrative Assistant

Heart College of Beauty Services
07.2016 - 08.2016
  • Updated client correspondence files and noted additions in file index.
  • Greeted visitors and appropriately directed to designated areas.
  • Organized and stored hardcopy files.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Safeguarded sensitive and confidential data in compliance with security best practices.

Education

Career Advancement Programme (CAP) - Computer Repairs

University of the Commonwealth Caribbean - UCC
08.2017

Customer Care Management -

Heart Trust NTA
01.2018

School Leaving Certificate -

Vauxhall High School
07.2016

Skills

  • Proficient in telesales techniques
  • Strategic problem solving
  • Administrative support
  • Exceptional communication
  • Professional telephone demeanour
  • Customer service proficiency
  • Strong work ethic
  • Product knowledge
  • Active listening
  • Live chat support
  • Microsoft Office Suite (Word, Excel, PowerPoint, Access)
  • Building strong professional connections

Accomplishments

  • Certificate of Excellence for Achievement of Academic Excellence in Theatre Arts. 2016
  • Certificate of Achievement for the Most Outstanding Academic Performance in Theatre Arts. 2016
  • Top Girl in Theatre Arts. 2016
  • Top Girl in Technical Drawing. 2016

Custom Section

  • Microsoft Word
  • Spreadsheet
  • Access
  • PowerPoint
  • Excel

Timeline

Sales and Relations Administrative Assistant

Express Fitness Limited
10.2024 - Current

Customer Service Representative

Express Fitness Limited
03.2018 - 10.2024

Sales Representative

Bap Wireless
09.2017 - 12.2017

Customer Service Representative

Home Time Cable Company
03.2017 - 06.2017

Administrative Assistant

Heart College of Beauty Services
07.2016 - 08.2016

Customer Care Management -

Heart Trust NTA

School Leaving Certificate -

Vauxhall High School

Career Advancement Programme (CAP) - Computer Repairs

University of the Commonwealth Caribbean - UCC

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Shantea Morgan