Shante Dricketts
Ocho Rios, Jamaica
Summary
Dedicated and highly motivated, I am steadfast in my commitment to perpetual skill enhancement and professional advancement. My unwavering drive to excel is matched by my unwavering confidence in my capacity to contribute substantively to an organization. Drawing upon the dynamic proficiencies honed through my extensive work background, coupled with the comprehensive insights gleaned from my pursuit of a BBA in Production and Operations Management complemented by a minor in International Business, I stand poised to deliver substantial value.
Overview
4
4
years of professional experience
Work History
Corporate University Coordinator
Sandals
Montego Bay , Jamaica
12.2023 - Current
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Organized team events to promote a positive work environment.
- Assisted with the preparation of presentations for senior management meetings.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Prepared detailed expense reports for all departmental activities.
- Maintained calendars of upcoming events, meetings and deadlines.
LEARNING AND DEVELOPMENT COORDINATOR
Sandals
Ocho Rios, Jamaica
05.2023 - 11.2023
- Lead and manage task force team members, ensuring their welfare and overseeing payroll procedures
- Conduct regular check-ins and follow-ups with team members to maintain effective communication and workflow
- Deliver engaging and informative presentations to convey key information and insights to team members
- Cultivate a culture of motivation and excellence, inspiring team members to consistently deliver their best performance
- Undertake a central role in training initiatives, fostering a collaborative and high-performing team dynamic.
INVENTORY MANAGER
TacBar Jamaica
Kingston, Jamaica
02.2022 - 03.2023
- Analyzed financial statements and income statements to review company's financial performance
- Investigated and resolved discrepancies in monthly bank accounts
- Balanced reports and batch summaries to submit for approval
- Monitored company costs and presented budget forecasts for each quarter
- Identified process inefficiencies and recommended improvements
- Created detailed financial models and applied analytical tools to facilitate variance analysis
- Created and executed short- and long-term customized comprehensive financial strategies to reach company goals
- Managed team of financial professionals and coached each employee in job tasks and duties
- Prepared month-end closing entries for detailed reporting and record keeping
- Managed accounts payable, accounts receivable, bank reconciliations, and payroll function
- Reviewed and reconciled discrepancies in accounts and financial documentation.
ACCOUNTANT
Winery and Kiwi Liqourss
New York
06.2021 - 08.2021
- Analyzed financial statements and income statements to review company's financial performance
- Investigated and resolved discrepancies in monthly bank accounts
- Balanced reports and batch summaries to submit for approval
- Monitored company costs and presented budget forecasts for each quarter
- Identified process inefficiencies and recommended improvements
- Created detailed financial models and applied analytical tools to facilitate variance analysis
- Created and executed short- and long-term customized comprehensive financial strategies to reach company goals
- Managed team of financial professionals and coached each employee in job tasks and duties
- Prepared month-end closing entries for detailed reporting and record keeping
- Managed accounts payable, accounts receivable, bank reconciliations, and payroll function
- Reviewed and reconciled discrepancies in accounts and financial documentation.
CUSTOMER SERVICE REPRESENTATIVE
Worldtron
02.2021 - 07.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems, and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
SUMMER INTERN
Tourism Enhancement Fund
01.2020 - 08.2020
- Assisted with answering telephone calls, managing databases, and drafting correspondence
- Reviewed diverse organizational problems to assess concerns with workflows, communication, and cost controls
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems
- Responded to information quests, documented messages, and noted particular issues needing further attention
- Worked well in team environment as well as independently
- Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day
- Provided assistance to others to complete tasks on time.
Education
BBA - PRODUCTION AND OPERATIONS MANAGEMENT -
UNIVERSITY OF TECHNOLOGY
01.2023
HIGH SCHOOL DIPLOMA - BUSINESS -
ST.MARY HIGH SCHOOL
01.2017
Skills
- Excellent written & oral communicator & presenter
- Analytical problem solver
- Detail oriented and diligent
- Ability to digest and distill complex information and
References
- Shelly-Ann Thomas, Manager, 876-354-1661
- Micheal Belnavis, Counselor, 876-378-6764
Volunteer Experience
- 2017-2019: Ocho Rios beach clean ups
- 2019-2021: Feeding the homeless in Moneague
- 2014-2016: Volunteered at Mustard See
Timeline
Corporate University Coordinator
Sandals
12.2023 - Current
LEARNING AND DEVELOPMENT COORDINATOR
Sandals
05.2023 - 11.2023
INVENTORY MANAGER
TacBar Jamaica
02.2022 - 03.2023
ACCOUNTANT
Winery and Kiwi Liqourss
06.2021 - 08.2021
CUSTOMER SERVICE REPRESENTATIVE
Worldtron
02.2021 - 07.2021
SUMMER INTERN
Tourism Enhancement Fund
01.2020 - 08.2020
BBA - PRODUCTION AND OPERATIONS MANAGEMENT -
UNIVERSITY OF TECHNOLOGY
HIGH SCHOOL DIPLOMA - BUSINESS -
ST.MARY HIGH SCHOOL
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