Shantay K. Harriott
Kingston
Summary
A customer-focused and detail-oriented professional with proven experience in customer service and administrative roles, seeking to leverage strong communication, problem-solving, and organizational skills. Demonstrated ability to provide exceptional service, manage customer interactions, and work effectively in fast-paced environments. Eager to contribute to a positive customer experience and utilize computer proficiency to support efficient operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Scientific Research Council
Kingston, Jamaica
- Maintained a filing system.
- Implemented new filing systems.
- Worked closely with the head of HR on key departmental tasks.
- Maintained high customer service standards.
Sales Associate
Boutique Intuition
Kingston, Jamaica
01.2025 - Current
- Monitored customer satisfaction.
- Provided highly effective customer service.
- Improved customer satisfaction ratings.
- Content creating.
- Part time
Administrative Assistant (Summer Internship)
Passport, Immigration & Citizenship Agency Service
Kingston
08.2023 - 08.2023
- Maintained a filing system.
- Implemented new filing systems.
- Provided excellent customer service.
Administrative Assistant (Summer Internship)
Easton Douglas Consultants Limited
Kingston 10, Jamaica
07.2022 - 07.2022
- Supported client relationship management by providing updates, gathering feedback, and ensuring a positive experience.
- Demonstrated strong communication, organizational, and technology skills
- Maintained and updated client databases, ensuring accurate and readily accessible information for agents.
- Assisted real estate agents during property showings, ensuring smooth and informative client experiences.
Education
Bachelor's degree - Law (LLB)
University of Technology
04.2027
High school/secondary diploma programs - undefined
Pre-University School
06.2023
High school/secondary diploma programs - undefined
Belmont Academy
06.2021
Skills
- Conflict resolution in customer service
- Inventory management and control
- Client Relationship Management
- Customer-centric problem-solving
- Customer engagement and consultation
- Experienced in working effectively within diverse teams
- Knowledge of Word, Excel, PowerPoint, and Outlook
Certification
- School leaving certification
- Community Service Certification
- CXC Certification
- CAPE Certification
- Annual Swim Gala Certification
Timeline
Sales Associate
Boutique Intuition
01.2025 - Current
Administrative Assistant (Summer Internship)
Passport, Immigration & Citizenship Agency Service
08.2023 - 08.2023
Administrative Assistant (Summer Internship)
Easton Douglas Consultants Limited
07.2022 - 07.2022
Scientific Research Council
High school/secondary diploma programs - undefined
Pre-University School
High school/secondary diploma programs - undefined
Belmont Academy
Bachelor's degree - Law (LLB)
University of Technology
Community Service
National Housing Trust, Administrative Assistant (Community Service), Kingston, Jamaica, 2024-03, 2024-03, Provided administrative support to project service department., Maintained a filing system., Basic computer operations.