Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanoya Salmon

Braes River, St.Elizabeth

Summary

Reliable and service-oriented professional with 4+ years of experience in customer-facing roles, including retail, call centers, and financial services. Skilled in communication, problem-solving, and team support. Seeking an H-2B position in the U.S. to contribute to a dynamic hospitality, guest services, or retail team.

Overview

4
4
years of professional experience

Work History

Loan Officer

WorldNet Finances
06.2025 - Current
  • Processed loan applications and guided clients through financial documentation requirements.
  • Delivered outstanding customer service, building trust with clients and maintaining confidentiality.
  • Ensured accuracy in financial assessments and compliance with regulations.

Store Clerk

Santa Records Mart
09.2024 - 05.2025
  • Assisted customers with merchandise selection and product inquiries.
  • Maintained clean and attractive displays to enhance the shopping experience.
  • Operated point-of-sale system and handled customer transactions efficiently.

Shopper Support Agent

Conduent
01.2023 - 08.2024
  • Supported online shoppers by providing product recommendations and resolving order issues.
  • Maintained strong knowledge of product catalog to deliver accurate assistance.
  • Handled customer concerns with professionalism and empathy.

Retention Customer Service Representative

Sutherland Global Service
08.2021 - 12.2022
  • Managed customer inquiries and ensured satisfaction with loyalty program benefits.
  • Documented interactions using CRM systems to maintain service continuity.
  • Collaborated with team to meet service goals and improve efficiency.

Education

High School Diploma -

Sydney Pagon STEM Academy
08-2021

Lacovia High School
09-2014

Skills

  • Exceptional Verbal & Written Communication
  • Customer Service & Guest Relations
  • Cash Handling & Point-of-Sale (POS)
  • Microsoft Office & CRM Software
  • Team Collaboration
  • Multitasking in Fast-Paced Environments

Timeline

Loan Officer

WorldNet Finances
06.2025 - Current

Store Clerk

Santa Records Mart
09.2024 - 05.2025

Shopper Support Agent

Conduent
01.2023 - 08.2024

Retention Customer Service Representative

Sutherland Global Service
08.2021 - 12.2022

High School Diploma -

Sydney Pagon STEM Academy

Lacovia High School

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Shanoya Salmon