SHANNON JOLENE HALL
Montego Bay,Jamaica
Summary
Customer Experience Associate with 3 years of experience in customer service and sales.I'm a driven and dedicated individual with strong leadership skills, effective time management, and I have a passion for delivering exceptional customer service.With a solid background in customer support and problem-solving, I excel in dynamic environments where I can inspire others and drive results.
Customer-focused Customer Service Agent known for high productivity and efficient task completion. Possess specialized skills in problem-solving, communication, and conflict resolution. Excel in active listening, empathy, and adaptability, ensuring positive interactions and customer satisfaction. Committed to leveraging these abilities to contribute positively to team goals and enhance customer experiences.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Conduent
Montego Bay, St. James
11.2021 - 12.2024
- Answer the telephone or work on a chat platform to address customers/shoppers' concerns and questions about service options
- Resolve issues and provide product information
- Maintain strong customer relationships
- Returned customer calls in established turnaround time to meet company objectives.
- Managed high-volume of inbound and outbound customer calls.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
- Resolved customer complaints quickly and efficiently.
- Provided technical support over the phone when needed.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored junior team members and managed employee relationships.
- Answered incoming calls promptly and professionally within company standards.
- Monitored customer satisfaction levels through surveys and feedback forms.
Store Clerk
Columbus Supplies Ltd.
Discovery Bay
08.2021 - 10.2021
- Assisting customers with purchase decisions
- Retrieve merchandise from sales floor, stock room or other inventory location
- Place special order
- Collecting payment using store point of sale system
- Process return and sales
- Assisted in training new staff members on proper cash handling procedures and use of POS system.
- Greeted customers to determine wants or needs.
- Assisted in training and mentoring new staff members.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Operated cash register in accordance with company policies and procedures.
- Handled returns and exchanges in accordance with store policies.
Part time Library Assistant
Local Library
St. Ann's Bay
02.2019 - 12.2019
- Kept watchful eye on front desk to encourage protected library environment.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Assisted patrons in locating and checking out library materials.
Education
Associate Degree - Social Work
Brown's Town Community College
St. Ann05.2020
High School Graduate -
Ferncourt High School
St. Ann05.2018
Skills
- Strategic Planner
- Training and Mentoring
- Interpersonal
- People Leadership
- Flexibility
- Team player
- Data Analysis
- Networking
- Social Media
- Creativity
- Regulatory and Compliance
- Customer service
- Issue resolution
- Conflict resolution
- Active listening
- Task prioritization
Accomplishments
- CSAT, Earned the position for the Best Customer Satisfaction.
- Agent of the Month, Obtain this noble position multiple times.
- Leadership, I was given the opportunity to be a team leader, to nurture and mentor new team mates.
- Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Consistently maintained high customer satisfaction ratings.
- Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
Languages
- English, Native
Personal Information
Title: Customer Experience Associate
Timeline
Customer Service Agent
Conduent
11.2021 - 12.2024
Store Clerk
Columbus Supplies Ltd.
08.2021 - 10.2021
Part time Library Assistant
Local Library
02.2019 - 12.2019
Associate Degree - Social Work
Brown's Town Community College
High School Graduate -
Ferncourt High School