Shannon Raymond
Kingston,8
Summary
Experienced Senior Administrative Professional with over 10 years in office management, payroll, customer service, and banking operations. Skilled in HR administration, financial reporting, and compliance, with a proven ability to streamline workflows and manage confidential information effectively. Currently pursuing a BSc in Business Administration (accounting major).
Overview
27
27
years of professional experience
Work History
Office Manager
Pearce Jarrett & Company - Chartered Accountants
07.2023 - Current
- Manage payroll processing and statutory deductions for multiple clients, ensuring accuracy and compliance.
- Prepare and file annual returns, income tax, withholding tax, and tax compliance certificates on time.
- Oversee HR administrative processes, including employee records, and leave management.
- Manage petty cash and expense reporting, improving financial tracking.
- Provide executive-level secretarial and operational support.
Customer Service Representative
Jamaica National Bank
03.2020 - 09.2022
- Company Overview: Total Credit Services
- Guided clients in using online banking and money transfer platforms, increasing customer adoption.
- Resolved inquiries by coordinating with branches/departments, reducing request turnaround times.
- Provided accurate financial updates, strengthening client trust.
- Total Credit Services
Payroll Clerk
Xsomo International Ltd.
07.2017 - 12.2019
- Processed payroll with accuracy and confidentiality while ensuring compliance with statutory obligations.
- Managed accounts receivable, bank reconciliations, and cashbook maintenance.
- Prepared cheques and maintained detailed financial records to support audits.
- Assisted HR with administrative functions to improve employee support.
Store Manager
Cellnet Ltd.
06.2016 - 09.2016
- Supervised daily store operations, staff management, and reporting.
- Delivered excellent customer service, and drove sales performance.
- Utilized QuickBooks and POS systems for inventory and reporting accuracy.
Inventory Officer
L.P. Azar Ltd.
07.2015 - 04.2016
- Monitored stock levels, prepared reports, and coordinated procurement (local & overseas).
- Supported sales team and enhanced customer engagement.
Customer Service Representative (Part-Time)
Overseas Examination Commission
01.2012 - 01.2013
Bank Clerk – Central Proof Operator
National Commercial Bank
01.1999 - 01.2011
Education
BSc - Business Administration (Accounts Major)
University of The Commonwealth Caribbean
08.2025
Certificate - Payroll: Staff Benefits & Statutory Deductions
University of The Commonwealth Caribbean
Certificate - Supervisory Management
UCC
Diploma - Computer Studies & Management
UCC
Certificate - Microsoft Applications
UWI Mona (Pre-University School, Taylor Hall)
Skills
- Office and administrative management
- Payroll and compliance
- Human resources support
- Financial reporting and reconciliation
- Customer service and relations
- Records management
- Microsoft Office proficiency
- QuickBooks expertise
- Problem solving
- Decision making
References
Available upon request
Timeline
Office Manager
Pearce Jarrett & Company - Chartered Accountants
07.2023 - Current
Customer Service Representative
Jamaica National Bank
03.2020 - 09.2022
Payroll Clerk
Xsomo International Ltd.
07.2017 - 12.2019
Store Manager
Cellnet Ltd.
06.2016 - 09.2016
Inventory Officer
L.P. Azar Ltd.
07.2015 - 04.2016
Customer Service Representative (Part-Time)
Overseas Examination Commission
01.2012 - 01.2013
Bank Clerk – Central Proof Operator
National Commercial Bank
01.1999 - 01.2011
BSc - Business Administration (Accounts Major)
University of The Commonwealth Caribbean
Certificate - Payroll: Staff Benefits & Statutory Deductions
University of The Commonwealth Caribbean
Certificate - Supervisory Management
UCC
Diploma - Computer Studies & Management
UCC
Certificate - Microsoft Applications
UWI Mona (Pre-University School, Taylor Hall)