Shannon Neil
Administrative Assistant/ Business Operations
Bogue Village, Montego Bay,St. James
Summary
Experienced Operations Executive with over 7 years in office administration, inventory management, and sales operations. Proven track record in process improvement, managing corporate customer onboarding, and enhancing operational efficiency. Adept at cross-functional team leadership, vendor management, and streamlining workflows to meet company objectives. Passionate about driving innovation and optimizing business processes.
Overview
15
15
years of post-secondary education
Work History
Sales Operations Executive
Digicel Jamaica Limited
Montego Bay , St. James
2021 - 2024
- Facilitated the resolution of customer complaints and supported with internal requests between branches.
- Innovate, improve, and manage processes that support the business through automation, efficiency, and risk management.
- Some of my key achievements are: Restructured the vendor and bid payment request process to reduce delays and eliminate hours, resulting in a 27% improvement in efficiency.
- Created, implemented, and managed a new corporate customer onboarding. This improved our customer NPs from 4 to 24 points within 2 years, enhancing the customer experience.
- I was personally responsible for automation of the Sales Agents' request for site surveys to our engineering department. This reduced the timeline of responses from 5 working days to 1.
Front Desk Night Agent
Secrets & Breathless Resorts and Spa
Montego Bay , St. James
2022 - 2024
- Managed overnight operations at a hotel's front desk, including check-ins/outs, and answering phone calls.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Perform administrative tasks to maintain guests' records for accuracy and reporting discrepancies for escalation or resolution, for customer satisfaction, and smooth operations.
Inventory Executive
Digicel Jamaica Limited
Montego Bay , Saint James
2019 - 2024
- Managed the regional corporate inventory stock, maintaining accurate records and optimal stock levels.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Some of my key achievements are: Reducing the backlog of aged orders to 35% by directly improving efficiency in regional distribution.
- Personally, designed and implemented a process that revamped the inventory management application to provide 100% external visibility to customers on sales order requests.
Receptionist
Nestle Jamaica Limited
Kingston , Kingston
2016 - 2017
- Administered general office administrative functions required to support daily operations.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Technical Support Agent & Sales Representative
Accent Marketing/Startek
Kingston , Kingston
2015 - 2016
- Facilitated customer purchases and order tracking.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved complex technical issues for better client experience and smoother operations.
- Handled sensitive customer data securely while troubleshooting account-related problems, maintaining trust between the company and its clients.
Junior Secretary
Jamaica Collection & Recovery Services Limited
Kingston , Kingston
01.2012 - 2015
- Inventory management and budgeting.
- Data Entry, Filing, and Record Keeping
- Supported with staff recruitment.
- Overseeing debtors' portfolio to collect and negotiate payment for creditors.
- Provided support during special events or functions, ensuring smooth execution and positive experiences for attendees.
- Handled incoming phone calls and email correspondence professionally, directing inquiries to appropriate parties promptly.
- Developed relationships with external vendors and suppliers to ensure delivery of high-quality products at competitive prices.
Education
Associate Degree in Business Administration - Business Administration
University of The Commonwealth Caribbean
Montego Bay, St. James 08.2024 - 12.2025
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Startek
01.2015 - 12.2016
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Jamaica Collection and Recovery Services
01.2012 - 12.2015
National Youth Service
01.2007 - 12.2010
Business Studies and Sciences - undefined
Little London High School
01.2006 - 12.2009
Skills
Process Optimization
Vendor & Stakeholder Management
Team Leadership
Data Analysis & Reporting
Risk Management
Excellent Communication Skills
Detailed-oriented & Organized
Planning & Researching
General Office Administrative Skills
Adaptability
Accomplishments
- Established Digicel Business’s Internal Process Improvement Initiative (2022)
- Digicel Business Quarterly Achievers Club Awardee (2022)
- Executed and Managed (11) Internal Projects contributing to: Automation, Efficiency and Risk Management (2022 – 2024)
- Digicel Jamaica CEO’s Recognition for Good Work (2020)
Personal Qualifications
Coursera Salesforce Sales Operations Training: Lead Management in Salesforce, Sales and CRM Overview, Reports and Dashboards, and Opportunity Management. CXC: English II, Social Studies II, Human & Social Biology II, Principles of Business II, History III, Science III.
References
References are available upon request.
Timeline
Associate Degree in Business Administration - Business Administration
University of The Commonwealth Caribbean
08.2024 - 12.2025
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Startek
01.2015 - 12.2016
Junior Secretary
Jamaica Collection & Recovery Services Limited
01.2012 - 2015
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Jamaica Collection and Recovery Services
01.2012 - 12.2015
National Youth Service
01.2007 - 12.2010
Business Studies and Sciences - undefined
Little London High School
01.2006 - 12.2009
Sales Operations Executive
Digicel Jamaica Limited
2021 - 2024
Front Desk Night Agent
Secrets & Breathless Resorts and Spa
2022 - 2024
Inventory Executive
Digicel Jamaica Limited
2019 - 2024
Receptionist
Nestle Jamaica Limited
2016 - 2017
Technical Support Agent & Sales Representative
Accent Marketing/Startek
2015 - 2016
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