Shannel Brown
Montego Bay
Summary
My name Is shannel brown, I’m from the beautiful island of Jamaica. I’ m very hard working, trustworthy, honest and dedicated. My career development varies with a lot of experience and description, for example: Front desk agent, waitress, redemption officer and currently been an floor manager. Basically customer service representative covers it all. I’ve learned basic steps in customer service to the extreme of giving guest their very best satisfaction.Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Island Gaming and Entertainment
Montego Bay
09.2023 - 10.2025
- Responsible for supervising at the zepplins fun factory (zff) at coral cliff gaming and entertainment, where I manage and supervise hardworking employees which satisfies guest needs which lead to great customer service.
- Supervised daily operations to ensure adherence to gaming regulations and company policies.
Floor Manager
Island Entertainment and Gaming
10.2025 - Current
- Supervised daily operations to ensure optimal workflow and guest satisfaction.
- Trained and mentored staff on customer service standards and gaming regulations.
- Developed and implemented process improvements to enhance operational efficiency.
- Collaborated with management to maintain compliance with health and safety protocols.
- Monitored inventory levels, ensuring timely replenishment of gaming supplies and merchandise.
Redemption Officer
Coral Cliff Gaming and Entertainment
Montego Bay
01.2020 - 06.2022
- Responsible for enthusiastically helping guests redeem prize-winning tickets and pick out their arcade prizes, providing excellent customer satisfaction.
Waitress
Royal Decameron
Montego Bay
01.2019 - 11.2019
- Welcome and seat guests, also take guest orders, communicating with them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, drinks.
Front office Agent
The Wexford Hotel
Montego Bay
05.2016 - 11.2018
- Greet and thank guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests’ needs, and resolving their problems and complaints.
Education
Central High School
May Pen07.2016
Hospitality service, Tourism and Restaurant Services
Western hospitality institute
Montego Bay04.2017
Skills
- Customer Service Representative
- Training and mentoring
- Goal oriented
- Staff management
- Team building
- Process monitoring and improvement
Accomplishments
Supervisor and hospitality Management Diploma
Certification
- Customer service representative Apr 2018
- Hospitality Services Apr 2018
- Supervisor and Management Certificate
Languages
English
Timeline
Floor Manager
Island Entertainment and Gaming
10.2025 - Current
Supervisor
Island Gaming and Entertainment
09.2023 - 10.2025
Redemption Officer
Coral Cliff Gaming and Entertainment
01.2020 - 06.2022
Waitress
Royal Decameron
01.2019 - 11.2019
Front office Agent
The Wexford Hotel
05.2016 - 11.2018
Hospitality service, Tourism and Restaurant Services
Western hospitality institute
Central High School
References
References available upon request.
Hobbies
Surfing internet, Reading
Qualities
- Communication
- Integrity
- Honesty