Shannakay Benjamin
Spanish Town,Jamaica
Summary
Customer-focused professional with 4+ years in Call Centre environments, skilled in de-escalating issues and managing CRM, email, and phone systems. Achieved consistent customer satisfaction above 95%. Experienced with remote tools such as Zoom and Google Workspace, offering flexible availability across multiple shifts and time zones.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Oona Brown
spanish town, St.Catherine
12.2024 - 05.2026
- Engaged clients and visitors warmly, fostering a friendly and professional atmosphere.
- Managed phone calls, emails, and inquiries, directing clients efficiently to appropriate departments.
- Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals.
- Maintained accurate records of appointments and client information to support streamlined operations.
- Implemented stress management techniques for handling high-volume call periods, maintaining composure and professionalism.
- Coordinated with logistics teams to optimise delivery schedules, reducing wait times and improving customer satisfaction scores.
- Wrote professional business correspondence and prepared informational sheets for clients.
Education
GCSEs - Human Nutrition & Dietetics
NSTA TRUST
HEART TRUST01-2022
Skills
- Client relationship management
- Call handling
- Data entry accuracy
- Product knowledge
- Communication strategy
- Multitasking
- Problem-solving
- Active listening
- Empathy
- Adaptive team player
- Basic computer knowledge
Timeline
Customer Service Representative
Oona Brown
12.2024 - 05.2026
GCSEs - Human Nutrition & Dietetics
NSTA TRUST