Shanique Waugh
Customs Officer
Ocho Rios,St.Ann
Summary
Vigilant Border Patrol Agent with five years of experience. Adept at working with government officials and line watching for illegal entry and smuggling into country. Accomplished at inspecting, preventing and arresting immigrants without proper documentation.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work History
Student Volunteer
Tax Administration Jamaica
St Ann's Bay
01.2013 - 02.2013
- Collection and recording of GCT, PAYE, and Education Tax for business owners..
- Offered quality clerical support to department personnel.
- Gained operational knowledge and supported departmental needs.
Customs Officer
Jamaica Customs Agency St. Ann’s Bay
St Ann's Bay
11.2016 - Current
- Update files and perform all other customs related duties.
- Developed, planned and participated in tactical operations.
- Evaluated shipments to determine duty and taxes due, completed applicable paperwork and informed individuals of expected liabilities.
- Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
- Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements.
Hostess
International House of Pancakes, IHOP
Hyannis , Massachusetts
05.2016 - 08.2016
- Greeting and seating customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
Cashier
TJ Maxx
Hyannis, Massachusetts
05.2016 - 08.2016
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Customer Service Representative
National Land Agency
Kingston
06.2013 - 07.2013
- Assessing land titles and collecting fees due to respective areas.
Internship Student
Jamaica Customs Agency St. Ann’s Bay
St Ann's Bay
05.2013 - 06.2013
- Delivered clerical support by handling range of routine and special requirements.
- Sorted and organized files, spreadsheets and reports.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Education
Master of Arts - International Relations
Queen Mary University of London
London, United Kingdom 09.2019 - 09.2021
Bachelor of Science - Customs Processes, Freight Forwarding
Caribbean Maritime Institute
09.2012 - 04.2016
College Certificate - Arts And Social Sciences
Brown’s Town Community College
09.2010 - 06.2012
High School Diploma -
Holy Childhood High School
Kingston, Jamaica 09.2005 - 06.2010
Skills
Clerical skills
Numeracy skills
Understanding of filing systems
Self-Motivated
Flexible and Adaptable
Teamwork and Collaboration
Customer Service
Training and Development
Clerical Support
Customs documentation
Tax and duty fee requirements
Government policy regulations
Baggage and cargo protocols
Analytical and Critical Thinking
Critical Thinking
Active Listening
Computer Skills
Teambuilding
Organization and Time Management
Law enforcement support
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Master of Arts - International Relations
Queen Mary University of London
09.2019 - 09.2021
Customs Officer
Jamaica Customs Agency St. Ann’s Bay
11.2016 - Current
Hostess
International House of Pancakes, IHOP
05.2016 - 08.2016
Cashier
TJ Maxx
05.2016 - 08.2016
Customer Service Representative
National Land Agency
06.2013 - 07.2013
Internship Student
Jamaica Customs Agency St. Ann’s Bay
05.2013 - 06.2013
Student Volunteer
Tax Administration Jamaica
01.2013 - 02.2013
Bachelor of Science - Customs Processes, Freight Forwarding
Caribbean Maritime Institute
09.2012 - 04.2016
College Certificate - Arts And Social Sciences
Brown’s Town Community College
09.2010 - 06.2012
High School Diploma -
Holy Childhood High School
09.2005 - 06.2010