Shanique Latoya Dixon
Christiana
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
8
8
years of professional experience
Work History
Virtual Assistant
Sutherland Global Services
10.2022 - 02.2025
- Managed CRM input, exports and clean up.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Representative
IBEX Global
02.2020 - 09.2022
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Receptionist
Tax Administration of Jamaica
06.2019 - 12.2019
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled office meetings and client appointments for staff teams.
Secretary
Percy Junior Hospital
05.2017 - 02.2019
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
Education
Level 3- Diploma - Business Management
STVET Institute
02.2019
CSEC Subjects - Mathematics, Office Administration, Principles of Accounts, Principles of Business, English Language, Economics, Social Studies, Human & Social Biology, Electronic Documentation Preparation and Management
Spalding High School
06.2015
Skills
- Communication
- Interpersonal
- Time Management
- Adaptability
- Customer service
- Computer Literacy
- Microsoft office
- Attention to detail
- Meeting documentation
- Verbal and written communication
Languages
English
Software
Salesforce
HubSpot
Zoho CRM
Freshsales
Timeline
Virtual Assistant
Sutherland Global Services
10.2022 - 02.2025
Sales Representative
IBEX Global
02.2020 - 09.2022
Receptionist
Tax Administration of Jamaica
06.2019 - 12.2019
Secretary
Percy Junior Hospital
05.2017 - 02.2019
Level 3- Diploma - Business Management
STVET Institute
CSEC Subjects - Mathematics, Office Administration, Principles of Accounts, Principles of Business, English Language, Economics, Social Studies, Human & Social Biology, Electronic Documentation Preparation and Management
Spalding High School
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