Shanique Hayles
Spanish Town,St. Catherine
Summary
Dynamic Customer Service Representative with a proven track record at IBEX Global, enhancing user experience and fostering customer loyalty through empathetic conflict resolution and effective communication. Skilled in multitasking and computer proficiency, adept at transforming high-stress situations into positive outcomes, significantly improving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
IBEX Global
08.2022 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Jonathan Grant High School
08-2022
Skills
- Excellent Communication
- Active listening
- Computer Skills
- Problem resolution
- Flexible and adaptable
- Attention to detail
Accomplishments
CXC Mathematics (II)
CXC English (II)
CXC EDPM (I)
CXC Information Technology (I)
CXC Office Administration (II)
CXC Principle of Business (I)
CXC Biology (II)
CXC Chemistry (III)
CXC Physics(I)
CXC Additional Mathematics (III)
Cape Chemistry unit 1 (III)
Cape Physics unit 1 (III)
Timeline
Customer Service Representative
IBEX Global
08.2022 - Current
High School Diploma -
Jonathan Grant High School
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