SHANIQUE DENNIS
St. Catherine
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Service Officer
JN Bank
Kingston
02.2022 - Current
- Process members deposits, withdrawals, wire transfers and bill payments via the teller station or Dropbox
- Cross sell services and products offered by the bank and the various company groups
- Provide members with high level confidentiality, and friendly, welcoming attitude
- Balance automated teller machines, cash dispensers and cash recyclers under dual custody
- Complete passbook updates for accounts and process foreign currency sales and purchases
Customer Experience Associate
Conduent Jamaica Inc
Kingston
09.2019 - 03.2022
- Deliver outstanding customer service by assisting customers with account management, services and billing within 20 minutes on average
- Provide first contact technical support and perform troubleshooting techniques via web messenger
- Achieve 87% average customer satisfaction to promote growth within the organization.
- Asked customers questions to determine, verify and solve common problems.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Documented customer interactions in internal database to maintain customer service history details.
Operational Intern
Sandals Resorts International (Beaches Ocho Rios)
St. Ann
09.2018 - 12.2018
- Screened resumes for selected applicants and referred them to hiring personnel for participation in the Hospitality Training Programme
- Assisted with new employee orientations and training
- Prepared and distributed daily bulletin using the main notice board and email.
- Worked with HR team to coordinate company events.
Tourism Intern
Jamaica Promotions Corporation
Kingston
08.2017 - 08.2017
- Updated clients' information to the Customer Relationship Management system
- Composed documents and organized office files to increase efficiency
- Composed emails sent to clients for appointment confirmation.
Server
WYS Catering Ltd.
Kingston
06.2017 - 07.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Summer Kitchen Assistant
WYS Catering Ltd
Kingston
06.2016 - 07.2016
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Bachelor of Science - Tourism Management
University of The West Indies, Center For Tourism And Hotel Management
CHTM-Bahamas, Mona-Jamaica11.2019
Skills
- Ability to multitask
- Cash Handling
- Dining Customer Service
- Customer Loyalty
- Excellent Communication Skills
- Time Management
- Hospitality and Accommodation
- Verbal and Written Communication
- Onboarding Understanding
- Dining Area Maintenance
- Buffet Setup and Takedown
Certification
Quality Analyst (BPO) and Customer Engagement Operations Level 2 April 2020
HEART Trust NTA
Timeline
Member Service Officer
JN Bank
02.2022 - Current
Customer Experience Associate
Conduent Jamaica Inc
09.2019 - 03.2022
Operational Intern
Sandals Resorts International (Beaches Ocho Rios)
09.2018 - 12.2018
Tourism Intern
Jamaica Promotions Corporation
08.2017 - 08.2017
Server
WYS Catering Ltd.
06.2017 - 07.2017
Summer Kitchen Assistant
WYS Catering Ltd
06.2016 - 07.2016
Bachelor of Science - Tourism Management
University of The West Indies, Center For Tourism And Hotel Management
Similar Profiles
Shanique DennisShanique Dennis
Member Service Officer at JN BankMember Service Officer at JN Bank
Tess-Ann ThompsonTess-Ann Thompson
Member Service Representative at JN BankMember Service Representative at JN Bank
Christina Sherriff-KennedyChristina Sherriff-Kennedy
Client Relationship Officer at JN BankClient Relationship Officer at JN Bank