Shanique Brown
St. Ann
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ibex
08.2021 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Sales Manager
Bamboo Beach Club
08.2018 - 10.2019
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Education
Hairdressing
Heart College Of Beauty Services
Half Way Tree, Jamaica2017
Business Administration
Lluiidas Vale VTC
Lluidas Vale, Jamaica2012
High School Diploma -
Charlemont High School
Linstead, Jamaica2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Time Management
- Public Speaking
Timeline
Customer Service Representative
Ibex
08.2021 - 06.2023
Assistant Sales Manager
Bamboo Beach Club
08.2018 - 10.2019
Hairdressing
Heart College Of Beauty Services
Business Administration
Lluiidas Vale VTC
High School Diploma -
Charlemont High School
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