Summary
Overview
Work History
Education
Skills
Timeline
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Shanique Brown

St. Ann

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Ibex
08.2021 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assistant Sales Manager

Bamboo Beach Club
08.2018 - 10.2019
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.

Education

Hairdressing

Heart College Of Beauty Services
Half Way Tree, Jamaica
2017

Business Administration

Lluiidas Vale VTC
Lluidas Vale, Jamaica
2012

High School Diploma -

Charlemont High School
Linstead, Jamaica
2010

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Time Management
  • Public Speaking

Timeline

Customer Service Representative

Ibex
08.2021 - 06.2023

Assistant Sales Manager

Bamboo Beach Club
08.2018 - 10.2019

Hairdressing

Heart College Of Beauty Services

Business Administration

Lluiidas Vale VTC

High School Diploma -

Charlemont High School

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Shanique Brown