SHANIEL WILLIAMS
Lot 132, 34 Central Way Greater Portmore St. Catherine
Summary
Experienced professional with a strong background in digital forensics, legal support, technical assistance, and customer service. Proficient in data extraction, report creation, evidence management, legal research, document preparation, and case management. Skilled in technical troubleshooting and customer interaction. Committed to providing empathetic and effective communication with a unique blend of analytical, technical, and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Digital Forensic Examiner/ Analyst
MINISTRY OF NATIONAL SECURITY
Downtown, Kingston
03.2024 - 09.2024
- Utilized various digital platforms to compile detailed reports for law enforcement agencies in aid of social media investigations.
- Extracted data from diverse devices, utilizing various software tools for maintaining data integrity and precision.
- Managed and organized a digital database to ensure precise documentation of evidence utilized by law enforcement personnel.
- Provided expert analysis and support to law enforcement agencies during investigations.
Paralegal
HARRICAMP LAW OFFICE
Portmore, St. Catherine
10.2023 - 12.2023
- Conducted legal research.
- Drafted legal documents.
- Maintained accuracy of case files.
- Communicated with clients and other attorneys.
Customer Service Representative
CONCENTRIX
Portmore, St. Catherine
06.2022 - 08.2023
- Provided support to customers for product selection, ordering, billing, returns, exchanges and technical assistance
- Recorded customer interactions, transactions, and comments for future reference.
Technical Support Advisor
CONDUENT
Kingston
07.2020 - 05.2022
- Provided technical assistance for Apple devices and applications as part of the leading technology company's team.
- Collaborated in the execution of diagnostic tests aimed at resolving issues.
Customer Service Representative
SUTHERLAND
Kingston
10.2018 - 06.2020
- Managed and addressed clients for multiple large companies with utmost effectiveness and efficiency.
Customer Service Representative
IBEX Global
Portmore, St. Catherine
01.2017 - 05.2018
- Answered customer inquiries and provided accurate information regarding products and services
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Associate of Applied Science - NETWORK ENGINEERING LEVEL 4
HEART
Kingston, Jamaica03-2025
Diploma - Digital Forensic Investigation
ALISON
06-2023
Certification - Level 2 Paralegal Studies
HEART/NSTA TRUST
Portmore, St. Catherine06.2022
Quality Analysis Level 3 -
HEART TRUST NTA
Jamaica01.2020
High School Diploma -
THE QUEEN'S SCHOOL
Kingston, Jamaica09.2011
Skills
- Digital Forensics Expertise
- Cybersecurity Management
- Legal research
- Troubleshooting technical software tools
- Proficient in Microsoft Office
- Document Proofreading
- Analytical Problem Solving
- Inbound/ outbound Calling Expertise
- Secure Records Management
References
References available upon request.
Timeline
Digital Forensic Examiner/ Analyst
MINISTRY OF NATIONAL SECURITY
03.2024 - 09.2024
Paralegal
HARRICAMP LAW OFFICE
10.2023 - 12.2023
Customer Service Representative
CONCENTRIX
06.2022 - 08.2023
Technical Support Advisor
CONDUENT
07.2020 - 05.2022
Customer Service Representative
SUTHERLAND
10.2018 - 06.2020
Customer Service Representative
IBEX Global
01.2017 - 05.2018
Associate of Applied Science - NETWORK ENGINEERING LEVEL 4
HEART
Diploma - Digital Forensic Investigation
ALISON
Certification - Level 2 Paralegal Studies
HEART/NSTA TRUST
Quality Analysis Level 3 -
HEART TRUST NTA
High School Diploma -
THE QUEEN'S SCHOOL
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