SHANIEKA DONALDSON
Bounty Hall
Summary
Dynamic administrative professional with a proven track record at Round Town Hardware, excelling in customer service and data entry. Enhanced customer satisfaction through effective communication and streamlined office operations. Skilled in office administration and adept at maintaining confidentiality, ensuring efficient workflow and accurate financial records.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Round Town Hardware
04.2025 - 10.2025
- Coordinated office operations and maintained efficient workflow across departments.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Supervisor
AJ Fuels and Convenient Supplies (Texaco)
08.2020 - 12.2024
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on operational procedures and customer service best practices.
- Streamlined inventory management processes, improving efficiency in stock replenishment.
- Conducted performance evaluations to identify areas for employee development and improvement.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
Sales Representative
Gift Palace
03.2012 - 08.2019
- Developed and maintained strong customer relationships to enhance sales opportunities.
- Conducted product demonstrations, showcasing features to drive consumer interest and engagement.
- Managed inventory levels, ensuring optimal stock availability for high-demand products.
- Trained new sales staff on product knowledge and effective sales techniques to improve team performance.6
Education
House Keeping
Trailes Hospitality Training Institute
Falmouth Trelawny01-2023
Business Administration
Heart Trust
Falmouth Trelawny01-2012
No Degree - Health Care
PreUniversity
Union Street, Montego Bay, St. James08-2010
High School Diploma -
William Knibb Memorial High School
Martha Brae, Trelawny11-2009
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
Round Town Hardware
04.2025 - 10.2025
Supervisor
AJ Fuels and Convenient Supplies (Texaco)
08.2020 - 12.2024
Sales Representative
Gift Palace
03.2012 - 08.2019
House Keeping
Trailes Hospitality Training Institute
Business Administration
Heart Trust
No Degree - Health Care
PreUniversity
High School Diploma -
William Knibb Memorial High School