Shanickea Johnson

Handle Inbound and Outbound Calls. Collect payments on past-due bills. Negotiate payment terms and methods when the right party is reached.

Document detailed notes about customer payment and non-payment activity.

Respond to customer inquiries and take appropriate action. Adhere to federal and state laws while dealing with debt collection.

Listen to agents' calls, grade the calls, and then provide feedback based on the company's guidelines.

Conduct meetings and collaboration sessions with supervisors, managers, and clients to discuss KPIs.

Monitored and reported consumer complaints, highlighting trends, and triggering action plans for immediate response.

Facilitate the collection of payments electronically.

Negotiates payment arrangements.

Negotiates payment arrangements and updates systems accordingly.

Facilitates the collection of payments electronically.

Contact customers by phone to follow up on overdue payments.

Answer billing inquiry questions.

• Review calls for agents from different companies based on the company's guidelines.

Address customer service inquiries quickly and accurately.

Maximize customer satisfaction by resolving service issues promptly.

Handle high-volume telephone calls.

Kept detailed records of customer interaction for future reference.

Listened to individual complaints with an open mind and asked detailed questions to understand issues.

Smoothly processed incoming orders, handling transactions per day with exceptional accuracy.

Assessed customer needs through clear communication and responding appropriately to queries.

Maintain a clean, tidy, and organized checkout area.

Calculate and provide accurate changes to customers after transactions.