Shanice Hall
Kingston,Kingston
Summary
First-rate Technical Support Advisor offering outstanding support to users of various levels. Exceptional skills and knowledge in knowledge of product and troubleshooting. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Advisor
Conduent
Kinston, Kingston
08.2019 - Current
- Monitored technology infrastructure against core standards to provide technical assessment and advisory services.
- Cultivated technical expertise concerning at-issue products by reviewing up-to-date documents .
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Resolved issues with systems quickly and accurately.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Sales Associate
Digicel
Kinston, Kingston
11.2015 - 02.2016
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Sold Fibre Optics Internet solution and cloud solutions to business
Education
High School Diploma -
Holy Childhood High
St. Andrew, Jamaica 09.2007 - 06.2012
Associate in General Studies - Sciences
Holy Childhood High
St. Andrew, Jamaica 09.2012 - 06.2014
Bachelor of Science - Operations Management
University Of The West Indies
St. Andrew Jamaica 01.2017 - Current
Skills
Technical Support Triage
undefinedAdditional Information
Participated in NCB hackathon and calibrated with a team to designed "Patsy" (Bank App with voice features)
Certification
Python
Timeline
Python
02-2021
Technical Advisor
Conduent
08.2019 - Current
Bachelor of Science - Operations Management
University Of The West Indies
01.2017 - Current
Sales Associate
Digicel
11.2015 - 02.2016
Associate in General Studies - Sciences
Holy Childhood High
09.2012 - 06.2014
High School Diploma -
Holy Childhood High
09.2007 - 06.2012
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