Shanice Willoughby
Kingston,Jamaica
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and customer service management, Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
I am seeking a position within your organization that best suits my qualifications and character.
Overview
6
6
years of professional experience
Work History
Fraud Analyst/Customer Service Representative
Support services group
05.2023 - Current
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
Sales/customer service representative
Alorica
12.2021 - 04.2023
- Answered incoming calls , providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Engagement Specialist/Customer Service Representative
Startec Inc.
02.2021 - 12.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for cross-selling and upselling based on customers' purchase history.
Office Attendant – X-Ray Department
Children’s Hospital
03.2019 - 04.2019
- Filing Documents
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Education
Sixth Form - Passes At Cape Level
Camperdown High School
01.2020
Passes At Csec And City And Guilds Level -
Dunoon Park Technical High School
01.2019
School Leaving Certificate -
Franklin Town Primary
01.2014
Skills
- Microsoft Word
- Analytical skills
- Call management
- Investigative techniques
- Critical thinking
- Detail-oriented
References
Mr. D. Smalling, HOD – IT Department, Camperdown High School, (876) 886-1017
Hobbies and Interests
- Netball
- Peer counseling
- Reading
Availability
Immediately
Current Studies
None at the moment
Personal Information
- Citizenship: Jamaican
- Date of Birth: 09/29/02
Timeline
Fraud Analyst/Customer Service Representative
Support services group
05.2023 - Current
Sales/customer service representative
Alorica
12.2021 - 04.2023
Engagement Specialist/Customer Service Representative
Startec Inc.
02.2021 - 12.2021
Office Attendant – X-Ray Department
Children’s Hospital
03.2019 - 04.2019
Sixth Form - Passes At Cape Level
Camperdown High School
Passes At Csec And City And Guilds Level -
Dunoon Park Technical High School
School Leaving Certificate -
Franklin Town Primary