Shanice Wellington
Student
Kingston,01
Summary
Personable and organized individual with knack for efficient administrative support and positive attitude. Possesses strong understanding of office management principles and adept at using office software and handling customer inquiries. Committed to enhancing operational efficiency and providing exceptional service in professional setting.
Overview
6
6
years of professional experience
Work History
Desk Officer
Passport, Immigration & Citizenship Agency
06.2023 - Current
- Increased customer satisfaction by addressing concerns promptly and providing relevant information when needed.
Engagement Specialist
StarTek Inc
03.2019 - 03.2021
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
- Explain bill payments, payment issues and handling billing disputes, and exceeding sale goals.
Cocktail Server
Royalton Negril
08.2018 - 08.2018
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
Education
Bachelor of Science - Sociology
University of The West Indies,Mona
Mona, Kingston 05.2001 -
Skills
Document management
Research and analysis
Conflict resolution techniques
Organizational expertise
Waitress
Additional Information
References available upon request.
Timeline
Desk Officer
Passport, Immigration & Citizenship Agency
06.2023 - Current
Engagement Specialist
StarTek Inc
03.2019 - 03.2021
Cocktail Server
Royalton Negril
08.2018 - 08.2018
Bachelor of Science - Sociology
University of The West Indies,Mona
05.2001 -
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