Shanice S. Samuels
Greater Portmore,Jamaica
Summary
Dynamic and results-driven professional with a strong background in office administration and document preparation at the Ministry of National Security. Proven analytical skills and an innovative mindset enhance team collaboration. Proficient in the Microsoft Office Suite, I consistently deliver exceptional customer service and drive operational efficiency.
Overview
9
9
years of professional experience
Work History
Police Constable
Jamaica Constabulary Force
08.2021 - Current
- Responded to emergency calls, providing timely assistance to citizens in need.
- Collaborated with local agencies to address community issues and enhance public safety.
- Prepared detailed reports documenting incidents, arrests, and observations during shifts.
- Trained new recruits on procedures, policies, and best practices in law enforcement.
- Provided assistance to other law enforcement agencies when requested.
- Analyzed data collected from various sources for trends in criminal behavior which could be used in developing preventative measures.
District Constable of Police
Ministry of National Security – Jamaica Constabulary Force
03.2018 - 08.2021
- Participated in regular training sessions to stay up-to-date on departmental policies and procedures.
- Administrative and processing - issuance and recordkeeping of warrants and juror notices, personnel files et al
- Warrant Drive Operations
- Cell Search islandwide
General Secretary
Ministry of National Security – Jamaica Constabulary Force Civilian Unit
08.2017 - 03.2018
- Developed and maintained filing systems for sensitive documents and records.
- Assisted in drafting reports and official communications for the unit.
- Organized travel arrangements for staff attending conferences and training sessions.
- Monitored office supplies inventory, coordinating reorders as needed.
Customer Service/Sales Agent (Directv/AT&T)
Ibex Global Services
03.2016 - 08.2017
- Provided customer service to clients through phone and email communication.
- Participated in ongoing training programs related to job duties or responsibilities.
Education
Associate of Science - Business Studies
Portmore Community College
06.2025
Caribbean Examination Council Subjects (CXCs) - English, Theatre Arts, Religious Education, Social Studies, Electronic Document Preparation Management, Principles of Business
07.2012
Skills
- Microsoft Office Suite proficiency
- Office administration & Document preparation
- Analytical skills
- Critical thinking
- Innovative mindset
- Team collaboration
- Peach Tree Accounts knowledge
Affiliations
- Ascot High School Past Students Association - General Secretary 2020 - present
- JCF OneThreeFive Welfare Committee - General Secretary 2023 - present
- My Sister's Keeper - Vice President - 2018 - present
Accomplishments
- Major Investigations Skills Core Level One - May 2024
- Financial Investigations - September 2023
- Human Trafficking Workshop - September 2023
- St. Andrew Central Division, DTU - Valuable Contributor Award 2024
- Ascot High School - Motivational Speaker Accetance Award
- Implementation of a Simplified Staff Accountability System and Managemnt reporting sytstem for PMMD
References
References available upon request.
Timeline
Police Constable
Jamaica Constabulary Force
08.2021 - Current
District Constable of Police
Ministry of National Security – Jamaica Constabulary Force
03.2018 - 08.2021
General Secretary
Ministry of National Security – Jamaica Constabulary Force Civilian Unit
08.2017 - 03.2018
Customer Service/Sales Agent (Directv/AT&T)
Ibex Global Services
03.2016 - 08.2017
Associate of Science - Business Studies
Portmore Community College
Caribbean Examination Council Subjects (CXCs) - English, Theatre Arts, Religious Education, Social Studies, Electronic Document Preparation Management, Principles of Business
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