Summary
Overview
Work History
Education
Skills
Internship
Timeline
Generic

Shanice Sanchez

Kingston

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Sutherland Global Service
07.2019 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Counter clerk and customer service

Jackie “P’ Clothing Store
12.2010 - Current
  • Developed rapport with clientele through friendly interactions and personalized service experiences.
  • Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
  • Processed cash, check and credit card payments.

Sales and Customer Service Support

Restaurant Associated Limited (Popeyes)
09.2017 - 03.2019
  • Increased sales by developing and implementing effective sales strategies.
  • Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
  • Enhanced customer satisfaction through attentive support and prompt issue resolution.

Customer Sales and Service Expert

Cox & Sterling
11.2016 - 06.2017
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
  • Handled calls promptly and with courteous professionalism.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.

Sales and Marketing Assistant

Maximum Value
06.2011 - 08.2011
  • Developed strong relationships with vendors and negotiated contracts, achieving cost savings on promotional materials purchases.
  • Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.
  • Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.

Education

Level 1& 2 -

Professional Development Institute & Girl’s Town
01.2010

Tarrant High School - CXC Examination, Clothing and Textiles, English A, Food and Nutrition, Home Economic Management, Information Technology

Tarrant High School
01.2009

Skills

  • Microsoft Office
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Excellent communication
  • Attention to detail
  • Flexible and adaptable

Internship

National Commercial Bank Training Center, 06/01/10, 08/31/10

Timeline

Customer Service Representative

Sutherland Global Service
07.2019 - Current

Sales and Customer Service Support

Restaurant Associated Limited (Popeyes)
09.2017 - 03.2019

Customer Sales and Service Expert

Cox & Sterling
11.2016 - 06.2017

Sales and Marketing Assistant

Maximum Value
06.2011 - 08.2011

Counter clerk and customer service

Jackie “P’ Clothing Store
12.2010 - Current

Tarrant High School - CXC Examination, Clothing and Textiles, English A, Food and Nutrition, Home Economic Management, Information Technology

Tarrant High School

Level 1& 2 -

Professional Development Institute & Girl’s Town

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Shanice Sanchez