SHANICE M. BROWN-REYNOLDS
Spanish Town,St. Catherine
Summary
To continue my career with an organization that will utilize my skills, while allowing me to contribute to the continued growth and success of the company.
Friendly and dependable with natural ability to engage and care for young children, ensuring safe and nurturing environment. Knowledge of child development and safety protocols combines with skills in basic first aid and creative activity planning. Committed to providing positive impact through attentive and compassionate care.
Developed strong interpersonal and multitasking skills in childcare-focused environment, ensuring nurturing and organized setting. Expertise in managing daily routines, conflict resolution, and creative engagement with children. Seeking to transition into new field, leveraging these transferrable skills to contribute effectively in diverse settings.
Overview
14
14
years of professional experience
Work History
Babysitter
Person
01.2024 - 12.2024
- Followed specific guidelines from parents regarding children's routines and preferences.
- Adapted to children's moods and needs to provide emotional support.
- Developed routines to help children feel secure and comfortable.
- Organized fun activities and games to keep children engaged and entertained.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Communicated with parents regarding children's progress and development, raising any issues.
- Manage approximately 30 incoming calls, emails and faxes per day from customers
Practical Nurse, Private Care
Hope Medical Centre
01.2023 - 07.2023
- Improved patient satisfaction by addressing unique needs and preferences in a respectful manner.
- Provided expert wound care management, promoting healing while minimizing pain or discomfort for the patient.
- Consistently met regulatory standards for documentation accuracy while maintaining strict confidentiality of sensitive information.
- Utilized advanced assessment skills to detect subtle changes in patient condition, allowing for prompt intervention when required.
- Prevented complications by promptly identifying potential issues and implementing appropriate interventions.
- Assisted patients with activities of daily living, enabling them to maintain independence and dignity.
- Educated patients'' families on proper caregiving techniques, contributing to better long-term health outcomes.
- Administered 10 prescribed medication and treatment as permitted by state and local regulations in accordance with physician orders.
Geriatric Nursing Assistant
Care Home & Ambulance Services
01.2022 - 06.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Facilitated smoother communication channels by organizing regular team meetings.
- Collected, arranged, and input 40 information into database system.
- Demonstrated empathy and patience while interacting with residents, fostering a supportive environment.
- Operated vital sign monitoring equipment, consistently tracking and recording patient health metrics.
- Supported residents with mobility needs, assisting with walking and exercises to promote physical activity.
- Applied knowledge of geriatric care principles to manage chronic conditions and improve quality of life.
- Utilized patient lift systems to safely transfer residents, reducing risk of injury.
- Monitored vital signs, promptly reporting any concerning changes to appropriate medical professionals.
- Improved patient comfort by providing compassionate and attentive care during daily activities.
- Ensured timely medication administration by closely following prescribed schedules and dosages.
- Delivered high-quality personal hygiene care, including bathing, grooming, and oral care, for improved patient wellbeing.
- Enhanced patients'' cognitive abilities through engaging conversations and memory exercises.
- Observed patients for changes in condition or behavior and reported developments to licensed nursing personnel.
- Attended continuing education workshops on geriatric nursing best practices, staying up-to-date on latest research findings in the field.
- Lifted, moved, transferred and transported patients using proper body mechanics to prevent accidents.
- Maintained a clean and safe environment for patients, performing regular room checks and sanitation procedures.
- Documented bath record, bowel and bladder training, meal completion and flow sheets to support patient care plan.
Senior Collections Officer
Access Financial Services
01.2014 - 06.2018
- Implemented effective skip-tracing techniques to locate elusive debtors, increasing chances of successful contact and collection efforts.
- Developed innovative strategies to locate hard-to-reach debtors, increasing chances of successful collection efforts.
- Evaluated credit reports to determine appropriate credit limits for existing customers based on risk assessment criteria, reducing potential losses from non-payment scenarios.
- Championed process improvement initiatives within the collections department, resulting in reduced turnaround times for case resolution and increased overall efficiency.
- Mentored 3 junior team members by sharing best practices and providing constructive feedback, promoting a culture of continuous learning and professional development.
- Improved collections efficiency by implementing streamlined processes and procedures for the team.
- Enhanced team morale by fostering a positive work environment that encouraged collaboration and professional growth opportunities for staff members.
- Spearheaded cross-departmental collaboration, fostering stronger communication between collections and sales teams to address account discrepancies promptly.
- Managed a diverse portfolio of high-value accounts with diligence and professionalism, recovering significant amounts of outstanding debt over time.
- Negotiated settlements with debtors to recover outstanding balances while preserving client relationships.
- Reduced outstanding receivables by devising customized repayment plans for clients in financial distress.
- Streamlined reporting procedures for increased accuracy in tracking performance metrics related to collections activities.
- Maintained detailed records of all collection activities, ensuring compliance with industry regulations and company policies.
- Conducted thorough account reviews before initiating collections actions, ensuring accurate information was used throughout the process.
- Provided exceptional customer service to both internal and external stakeholders, addressing inquiries and resolving disputes professionally.
- Collaborated on collection and dispute resolution issues.
- Prepared accounts receivable-related journal entries for accounting month-end close.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Marketing Representative
Access Financial Services Limited
01.2013 - 12.2013
- Created reports to track performance of marketing campaigns and suggest improvements.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
- Partnered with 3 sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Conducted market research and analysis to identify consumer trends and preferences.
Payroll Clerk
Ministry of National Security
01.2012 - 12.2012
- Managing 25 outgoing calls per day
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
Assistant Secretary
Ministry of Health
01.2011 - 12.2011
- Company Overview: Kingston Public Hospital
- Kingston Public Hospital
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with 30 customers via phone and email to confirm deliveries and respond to inquiries.
- Developed strong working relationships with colleagues through effective collaboration on shared tasks.
- Prepared professional meeting agendas and minutes to maintain clear communication and recordkeeping.
- Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
- Responded to inquiries from callers seeking information.
- Streamlined communication channels by creating an organized filing system for emails, memos, reports, and other documentation.
Education
Specialist Diploma - HealthCare (Practical Nursing), City & Guilds (The UCAS Assured Certificate HealthCare Specialist), NCTVET (NVQ-J) Allied Health Care Assistance Level 2
Distinction College
St Catherine01.2021
CXC - Human and Social Biology
School of Excellence
Jamaica01.2014
NVQ-J Level 3 Certificate - Administrative Assistant
Stony Hill HEART Academy
Jamaica01.2013
CXC - Principle of Business, English A
School of Excellence
Jamaica01.2013
NVQ-J Level 1&2 Diploma - Business Administration
Stony Hill HEART Academy
Jamaica01.2012
CXC - Office Administration, Principles OF Account
Bridgeport High School
Jamaica01.2010
Skills
- Microsoft applications
- Customer Service Skills
- Problem-solving
- Time management
- Dependability
- Maintaining safe environment
- Attention to detail
- Licensed driver
- Basic first aid
- Giving medicines as appropriate
- Positive and professional
- Responsible driver
- Teamwork and collaboration
- Promoting good behavior
Timeline
Babysitter
Person
01.2024 - 12.2024
Practical Nurse, Private Care
Hope Medical Centre
01.2023 - 07.2023
Geriatric Nursing Assistant
Care Home & Ambulance Services
01.2022 - 06.2022
Senior Collections Officer
Access Financial Services
01.2014 - 06.2018
Marketing Representative
Access Financial Services Limited
01.2013 - 12.2013
Payroll Clerk
Ministry of National Security
01.2012 - 12.2012
Assistant Secretary
Ministry of Health
01.2011 - 12.2011
Specialist Diploma - HealthCare (Practical Nursing), City & Guilds (The UCAS Assured Certificate HealthCare Specialist), NCTVET (NVQ-J) Allied Health Care Assistance Level 2
Distinction College
CXC - Human and Social Biology
School of Excellence
NVQ-J Level 3 Certificate - Administrative Assistant
Stony Hill HEART Academy
CXC - Principle of Business, English A
School of Excellence
NVQ-J Level 1&2 Diploma - Business Administration
Stony Hill HEART Academy
CXC - Office Administration, Principles OF Account
Bridgeport High School
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