Shanice Matthews
Manchester,Kendal District
Summary
Dynamic Branch Manager with a proven track record at SINGER JAMAICA LIMITED, adept at driving sales and managing finances. Skilled in Microsoft Office and CRM, I excel in fostering client relationships and leading teams to exceed targets. My analytical approach ensures effective inventory management and financial reporting, contributing to sustained branch growth.
Overview
11
11
years of professional experience
Work History
Branch Manager
PING’S FABRIC
09.2025 - Current
- Manage the income and expenditure of the branch
- Meets sales target
- Manage credit customers
- Manage staff
- Order and maintain inventory
Branch Manager
SINGER JAMAICA LIMITED
04.2021 - 08.2025
- Manage the finances of the branch, prepare monthly reports
- Meet sales targets
- Manage collections
- Manage staff
Client Relations Officer
LASCO MICROFINANCE
01.2021 - 01.2022
- Market and get prospective clients for the business
- Turn prospects into clients
- Prepare loan documents
- Contact overdue clients
- Update client records
Financial Advisor
SAGICOR LIFE JAMAICA
01.2020 - 01.2021
- Introduce prospects to life insurance, critical illnesses coverage and investment opportunities
- Prepare applications for prospective clients
- Provide crucial and analytical financial information for long-term and short-term growth
Loan Officer (Supervisor)
RAPID LOANS FINANCIAL
11.2018 - 03.2020
- Prepare weekly and monthly financial reports
- Prepare loan agreements and loan statements
- Call delinquent clients
- Attend court proceedings for delinquent clients
- Delegate duties to members of the team
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
01.2016 - 06.2017
- Accept incoming calls
- Attend customer service request
- Reach sales targets
Loan officer/ Customer Service Representative
TORPEDO LOANS
06.2015 - 01.2016
- Seek prospective clients
- Call Delinquent Clients
- Attend to customer service queries
Education
Business Administration Associate Degree -
DECARTERET COLLEGE
High school or equivalent -
MAY DAY HIGH SCHOOL
Skills
- Computer program
- Microsoft office
- CRM
Community Service
Community Treasurer, New Green Community Youth Club
References
- Merrick Brown, Chief Financial Officer, Singer Jamaica Limited, 78 Slipe Road, Kingston, 5, 876-926-3567
- Sharon Spence Gibbs, General Manager, Singer Jamaica Limited, 78 Slipe Road, Kingston, 5, 876-926-3567
Telephone Number
8765253652
Qualifications
English Language, 1, Social Studies, 1, Principles of Business, 1, English Literature, 2, Food and Nutrition, 2, Home Economic Management, 2, Office Administration, 2, Mathematics, 3, Principles of Accounts, 3, Management of Business (Unit 1), 3, Management of Business (Unit 2), 5, Accounting, 5, Economics, 5, Sociology, 5, Caribbean Studies, 4, Communication Studies, 4, Business Administration Associate Degree, Bsc. Management Studies (Marketing)
Timeline
Branch Manager
PING’S FABRIC
09.2025 - Current
Branch Manager
SINGER JAMAICA LIMITED
04.2021 - 08.2025
Client Relations Officer
LASCO MICROFINANCE
01.2021 - 01.2022
Financial Advisor
SAGICOR LIFE JAMAICA
01.2020 - 01.2021
Loan Officer (Supervisor)
RAPID LOANS FINANCIAL
11.2018 - 03.2020
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
01.2016 - 06.2017
Loan officer/ Customer Service Representative
TORPEDO LOANS
06.2015 - 01.2016
Business Administration Associate Degree -
DECARTERET COLLEGE
High school or equivalent -
MAY DAY HIGH SCHOOL