Shanice Bernard
Front Store Supervisor
Montego Bay
Summary
Amiable and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
29
29
years of post-secondary education
Work History
Front Store Supervisor
Grace Kennedy- Hi-Lo Food Stores
02.2023 - Current
- Utilizes store performance and customer feedback to identify areas of improvement in customer experiences.
- Evaluate employee performance providing constructive feedback and coaching for improvement when necessary.
- Mentor team members to enhance professional development and accountability in workplace.
- Effectively allocates tasks during high-traffic times to keep operations running smoothly and employees focused.
- Responded to telephone, email and in-person inquiries regarding quotations, item prices and availability.
- Trained team members on cashier system usage , product knowledge and customer service.
Customer Care Coordinator
Active Home Centre
3 2022 - 02.2023
- Assisted in training new hires on company policies, procedures, and customer care best practices, fostering a supportive team environment.
- Created and maintained detailed database to develop promotional sales.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Reservation Agent
Concentrix
11.2020 - 01.2022
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of car rental products, services, and facilities.
- Resolved various issues and discrepancies for customers.
Customer Service Representative
Conduent
09.2019 - 10.2020
- Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Tele-performance
06.2018 - 09.2018
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
Education
Hospitality And Tourism Management
Montego Bay Community College
05.2001 - 05.2019
High School Diploma -
Rusea’s High School
Lucea, Jamaica 05.2012 - 05.2017
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Barracks Road Primary
01.2006 - 05.2012
Skills
Problem Solving
Personal Qualifications
Caribbean Examination Council (CXC)
- English A II
- Principle of Business I
- Information Technology III
- Social Studies II
- Caribbean History III
- Human and Social Biology II
- Food, Nutrition and Health I
Associates Degree in Hospitality and Tourism Management (pending)
References
Available upon request
Additional Skills
- Reconciliation - analyzing, modifying invoices to ensure correct quantity
is received , ensuring invoices are balanced.
- Receival Department- receiving off goods: ensuring goods received are up to par, managing the flow of goods to and from the warehouse
- Cash Office- basic knowledge of creating and picking up o loans, checking off and balancing of cashiers.
Timeline
Front Store Supervisor
Grace Kennedy- Hi-Lo Food Stores
02.2023 - Current
Reservation Agent
Concentrix
11.2020 - 01.2022
Customer Service Representative
Conduent
09.2019 - 10.2020
Customer Service Representative
Tele-performance
06.2018 - 09.2018
High School Diploma -
Rusea’s High School
05.2012 - 05.2017
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Barracks Road Primary
01.2006 - 05.2012
Hospitality And Tourism Management
Montego Bay Community College
05.2001 - 05.2019
Customer Care Coordinator
Active Home Centre
3 2022 - 02.2023
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