SHANICA THOMAS
Mandeville
Summary
Psychology graduate with expertise in research methodologies and psychological theories. Proven ability to collaborate effectively within teams, achieving significant results in dynamic environments. Proficient in data analysis, critical thinking, and communication. Recognized for proactive approach and commitment to fostering supportive work atmospheres.
Overview
8
8
years of professional experience
Work History
Assistant Operations Manager
University of the West Indies
09.2024 - 05.2025
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
Consultant
Sutherland Global Services
02.2022 - 08.2022
- Completed sales payments, refunds and exchanges and issued store credit.
- Advised customers on status of merchandise ordered and arranged for pickup and delivery.
- Answered incoming telephone calls and provided information regarding store hours, location and policies.
Acting Senior Consultant
Sutherland Global Services
12.2019 - 10.2020
- Deciphered performance trends through consistent review of critical KPIs.
- Compiled, analyzed and reported large data sets highlighting organizational performance using skills in data extraction, assessment and reporting.
- Resolved or escalated business problems to keep operations moving smoothly.
- Monitored performance metrics focused on driving results of key business areas.
Temporary Trainer
Sutherland Global Services
10.2019 - 12.2019
- Planned and administered training materials to support ongoing learning and professional development.
- Prepared and presented training materials through classroom learning, hands-on demonstrations and web-based modules.
- Met training teams to provide updates on new hire progress, SOP changes and training concerns.
- Collaborated with leadership teams to identify and implement staff cross-training opportunities.
Customer Service Representative
Sutherland Global Services
10.2018 - 10.2019
- Provided office-wide clerical support, answering phones, filing and relaying messages.
- Advised and recommended potential improvements to boost efficiency of current processes.
- Helped to maintain organized filing systems for digital and analog records.
- Facilitated smooth onboard process for new joiners.
Assistant
Mustard Seed Communities - Gift of Hope Spur Tree
04.2018 - 05.2018
- Facilitated optimal workflow through flexible clerical support.
- Generated appropriate correspondence for transparent communication.
- Sorted high volume of documents to strengthen file management.
- Sorted and stored documents alphabetically, numerically, or chronologically.
Clerk
Chantilly Health Centre
04.2017 - 05.2017
- Facilitated optimal workflows through flexible clerical support.
- Generated appropriate correspondence for transparent communication.
- Sorted high volume of documents to strengthen file management.
- Sorted and stored documents alphabetically, numerically, or chronologically.
Education
Bachelor of Science - Psychology, Criminology Minor
07.2025
- Valedictorian
- Honors
- Dean’s List
Caribbean Advanced Proficiency Examination -
07.2017
- Caribbean Advanced Proficiency Examination (CAPE) passes in 3 units
High School Diploma -
07.2016
- Caribbean Examination Council (CXC) passes in 8 units
Skills
- Leadership and teamwork
- Adaptability
- Time management
- Decision making
- Computer proficiency
- Creative thinking
- Mental health awareness
- Group dynamics
- Data-driven decisions
- Behavioral modification
- Active listening
- Behavior monitoring
- Data collection
- Social services
LANGUAGES
English, Native
Timeline
Assistant Operations Manager - University of the West Indies
09.2024 - 05.2025
Consultant - Sutherland Global Services
02.2022 - 08.2022
Acting Senior Consultant - Sutherland Global Services
12.2019 - 10.2020
Temporary Trainer - Sutherland Global Services
10.2019 - 12.2019
Customer Service Representative - Sutherland Global Services
10.2018 - 10.2019
Assistant - Mustard Seed Communities - Gift of Hope Spur Tree
04.2018 - 05.2018
Clerk - Chantilly Health Centre
04.2017 - 05.2017
University of the West Indies - Bachelor of Science, Psychology, Criminology Minor
Belair High School - Caribbean Advanced Proficiency Examination,
Knox College - High School Diploma,
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