Shania Williams
Kingston,Kingston
Summary
Seeking opportunity to apply skills, knowledge, and competencies effectively, driving organizational improvement and supporting continuous personal development.
Overview
2026
2026
years of professional experience
Work History
Billing Customer Service Representative
Flow Telecommunications Jamaica
2023.01 - Current
- Contacted customers with overdue accounts to discuss payment options and secure payments.
- Addressed customer concerns, provided solutions, and offered payment plans to prevent service cancellations.
- Collaborated with customers to assess financial hardships and recommend repayment options.
- Updated customer records, documented interactions, and ensured accurate account status updates.
- Adhered to company guidelines, legal regulations, and ethical collection practices.
- Coordinated with billing, sales, and support departments to resolve disputes and enhance customer satisfaction.
- Managed customer inquiries regarding billing issues and account discrepancies.
- Assisted customers with payment processing and account updates efficiently.
Sales Associate
Advantage Communications Inc
2019 - 2021.01
- Delivered exceptional customer service by answering inbound calls and addressing consumer inquiries.
- Processed payments and performed general account maintenance efficiently.
- Upsold customers on new products and services to enhance satisfaction.
- Transferred calls to appropriate departments to ensure timely issue resolution.
Customer Care Representative
Pros Call Center Jamaica Ltd.
2018.01 - 2019
- Facilitated email communication for efficient information dissemination.
- Systematically logged calls to maintain comprehensive client interaction records.
- Seamlessly enrolled students in the Student Loan Forgiveness Program to support educational access.
Education
Bachelor of Arts - Early Childhood Education
St. Joseph’s Teachers College
KingstonNo Degree - Gender Studies
New Providence Primary
No Degree - General Studies
Sandhurst Early Childhood
GED -
Distinction College
Kingston01.2020
High School Diploma - Gender Studies
Papine High School
01.2018
Skills
- Communication and interpersonal skills
- Effective time management
- Organizational proficiency
- Microsoft Office applications
- Google Workspace capabilities
LANGUAGE SKILLS
English (Fluent)
Spanish (Basic)
References
Available upon request.
INTEREST
Reading & Writing (Enhances communication skills), Volunteer work, Traveling and exploring diverse cultures
ACTIVITY
Papine High School Debating Team Key Duties: Rebuttal
QUALIFICATION
- Papine High School
- CSEC Subjects
- Integrated Science
- English Language
- Social Studies
- Foods & Nutrition
- Management
Timeline
Billing Customer Service Representative
Flow Telecommunications Jamaica
2023.01 - Current
Customer Care Representative
Pros Call Center Jamaica Ltd.
2018.01 - 2019
Sales Associate
Advantage Communications Inc
2019 - 2021.01
Bachelor of Arts - Early Childhood Education
St. Joseph’s Teachers College
No Degree - Gender Studies
New Providence Primary
No Degree - General Studies
Sandhurst Early Childhood
GED -
Distinction College
High School Diploma - Gender Studies
Papine High School