Shania Muirhead
Kingston,Jamaica
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sutherland Global Services
, Remote
01.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
Advantage Communication
, Remote
01.2022 - 01.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Brand Advocate
Hinduja Global Solutions
, Remote
01.2020 - 01.2022
- Analyzed customer feedback data from various sources to improve customer experience with the brand.
- Provided effective solutions based on insights gathered from customer interactions.
- Collaborated with internal teams across departments to ensure successful implementation of initiatives.
Education
High School Diploma -
St Catherine High School
Skills
- Call Management
- Appointment Scheduling
- Information Security
- Inbound and Outbound Calling
- Account updating
- Data Collection
- Product Knowledge
- Data Entry
- Customer Relationship Management (CRM)
- Computer Proficiency
- Dispute Resolution
Work Experience Volunteerism
- Advantage Communication, 2022
- Hinduja Global Solutions, 2020 to 2022
- Homestead Youth club for Action, 2016
Clubs
- Drama Club, 2011-2018
- 4H Club, 2007-2011
Leadership Affiliations
- Drama Club Vice President, 2017 to 2018
- Peer Counselor President, 2016-2017
Personal Qualifications
- Englis A, 11
- Mathematics, 111
- Accounts, 111
References
Veronica Christian, Supervisor, Hinduja Global Solutions, (876) 846-7815
Timeline
Customer Service Representative
Sutherland Global Services
01.2024 - Current
Customer Service Representative
Advantage Communication
01.2022 - 01.2024
Brand Advocate
Hinduja Global Solutions
01.2020 - 01.2022
High School Diploma -
St Catherine High School
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