Shania Frankson
Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sandra Brown
Kingston
02.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
Education
Master Of Advanced Study - Finance
Florida State University
Tallahassee Fl.06.2023
Skills
- Complaint Resolution
- Information Security
- Product Knowledge
- Consultative Sales
Timeline
Customer Service Representative
Sandra Brown
02.2022 - Current
Master Of Advanced Study - Finance
Florida State University
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