Shani Frater
Kingston,Jamaica
Summary
Driven Customer Service Representative with over 7 years of experience, including a notable tenure at J&Z WHOLESALE. Excelled in call center environments, enhancing customer satisfaction through effective communication and live chat support. Demonstrated a keen ability to build rapport, with a proven track record of achieving customer focus, resulting in a 20% increase in customer retention.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative Agent
MR Myers
04.2023 - Current
TMR ENTERPRISE-2020-2023
J&Z WHOLESALE-2016-2020
Education
Science Education
Excelsior Community College
137, 3 Mountain View Ave Kingston 05.2021
N/A - Science Education
Penwood High School
8 Rhoden Crescent 07.2012
Skills
- Customer Focus
- Call center experience
- Building rapport
- Live chat support
Certification
Most improvements worker.
Timeline
Customer Service Representative Agent
MR Myers
04.2023 - Current
Science Education
Excelsior Community College
N/A - Science Education
Penwood High School
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