Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
SHANEQUE TASSIAN GREEN

SHANEQUE TASSIAN GREEN

Manchester

Summary

Experienced Customer Service Specialist with proven ability to provide impactful support and cultivate client satisfaction. Adept at problem-solving, conflict resolution, and effective communication. Demonstrates strong focus on collaborating with teams and adapting to changing needs. Known for reliability and results-driven approach, committed to enhancing customer experiences.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Consultant

Influx Jamaica
02.2021 - 12.2023
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
  • Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
  • Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
  • Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.

Customer Service Representative

Sutherland Global Services
Mandeville, Manchester
03.2017 - 01.2021
  • Delivered exceptional customer service to clients via phone, email, and in person, resolving inquiries and issues efficiently
  • Handled a high volume of customer interactions, maintaining a high satisfaction rate
  • Processed customer orders handled billing inquiries, and managed returns and exchanges
  • Trained and mentored junior team members in customer service protocols and communication techniques
  • Assisted with administrative tasks, including data entry, filing, and updating customer records in the database

Physical Education Teacher

Knocks College
Spalding, Clarendon
09.2014 - 06.2016
  • Developed and implemented physical education curriculums for students, focusing on fitness, sportsmanship, and teamwork
  • Organized school sports events, engaging students in physical activities that promote health and well-being
  • Collaborated with school staff to create an inclusive environment for all students
  • Evaluated student performance and provided personalized feedback to improve physical skills and fitness levels

Lab Technician

Kellits High School
Kellits District, Clarendon
01.2013 - 09.2014
  • Managed the science laboratory, ensuring equipment was properly maintained and readily available for classes and experiments
  • Assisted teachers with setting up experiments and demonstrations, ensuring safety protocols were followed
  • Maintained detailed records of lab activities and inventory, ensuring adequate supplies were available for experiments
  • Provided technical support to students during practical sessions and assisted in troubleshooting equipment issues

Education

Bachelor of Science - Education

Church Teachers’ College
Manchester
07-2016

Skills

  • CRM software

  • Customer service

  • Problem-solving

  • Multitasking and organization

  • Active listening

  • Verbal and written communication

  • Customer relations

  • Data entry

  • Administrative support

Certification

Leadership & Man Management


Customer Service Email Writing

References

Sean, CHIN-SEE, Lieutenant Colonel, JCCF DE Cordova Barracks, Commanding Officer Sixth Battalion, Up Park Camp Kingston

Timeline

Customer Service Consultant

Influx Jamaica
02.2021 - 12.2023

Customer Service Representative

Sutherland Global Services
03.2017 - 01.2021

Physical Education Teacher

Knocks College
09.2014 - 06.2016

Lab Technician

Kellits High School
01.2013 - 09.2014

Bachelor of Science - Education

Church Teachers’ College

Similar Profiles

CREATE PROFILE
SHANEQUE TASSIAN GREEN