SHANELL YOUNG
Manchester,01
Summary
I have worked as a dedicated customer service representative with experience in assisting clients by providing accurate account information and timely updates, building customer loyalty and bringing a high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Heavenly Delight
Mandeville, Manchester
08.2021 - 03.2022
Developed strong relationships with customers by providing personalized assistance and support .
Customer Service\Sales Rep
FLOW JAMAICA
Mandeville, Manchester
06.2019 - 01.2020
I have worked as a Customer Service Representative in selling services and products to customers, and maintaining customer relationships.
Consultant/Customer Service
Sutherland Global
01.2017 - 01.2018
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
Education
CERTIFICATES - Front Office, Cake Baking and Decoration
HEART TRUST NTA
08-2019
HIGH SCHOOL CERTIFICATION - English Language, Chemistry, Physics, Human and Social Biology
Caribbean Examination Council
Porus High Manchester Institute 08-2014
Skills
- Professionalism
- Adaptability
- Client support
- Self-motivated
References
Ms. Latoya Forrester, Supervisor, Heavenly Delight, 1876589-4831
Timeline
Customer Service Representative
Heavenly Delight
08.2021 - 03.2022
Customer Service\Sales Rep
FLOW JAMAICA
06.2019 - 01.2020
Consultant/Customer Service
Sutherland Global
01.2017 - 01.2018
CERTIFICATES - Front Office, Cake Baking and Decoration
HEART TRUST NTA
HIGH SCHOOL CERTIFICATION - English Language, Chemistry, Physics, Human and Social Biology
Caribbean Examination Council
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