Shaneka Wright
Lot 43 Dipperdrive Watson Grove Gregory Park,P.O St.Catherine
Summary
Highly motivated and adaptable individual with a strong work ethic and a passion for achieving excellence. Experienced in various industries , with a demonstrated ability to quickly learn and apply new skills. A proactive problem solver who thrives in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Happy Customers
04.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
Customer Service Representative
Ibex Global Jamaica
11.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally. Manage over 50-100 customers per day.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information
- Exhibited high energy and professionalism when dealing with clients and staff
Security Guard
Bunkers Security And Protection LTD
10.2021 - 04.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Staff Member
Burger King
01.2019 - 10.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Prepare food and vegetables to be used on the next shift to come
Education
High School Diploma -
Ascot High School
Greater Portmore P.O, St. Catherine Jamaica07.2014
Belmont Park Primary
Greater Portmore , St. Catherine Jamaica08.2009
Skills
- Effective Communication - Articulate ideas clearly and effectively , listen actively and collaborate with others
- Adaptability & Flexibility- Flexible adaptable to new situations , environments and challenges
- Emotional Intelligence- Understand and mange one's own emotions, as well as those of others
- Problem-Solving- Identify and analyze problems, develop solutions, and make decisions
- Team work- work well with others towards common goal to ensure that each task assigned is completed before required deadline
Certification
Information Technology III
English Language III
Principles Of Accounts III
Integrated Science III
References
Available upon request
Timeline
Supervisor
Happy Customers
04.2022 - Current
Customer Service Representative
Ibex Global Jamaica
11.2021 - 04.2022
Security Guard
Bunkers Security And Protection LTD
10.2021 - 04.2022
Staff Member
Burger King
01.2019 - 10.2021
High School Diploma -
Ascot High School
Belmont Park Primary
Similar Profiles
Brianna ScottBrianna Scott
Customer Service Representative at Happy CustomersCustomer Service Representative at Happy Customers
Miracle AkbarMiracle Akbar
Sales Associate at Cashier, Assist Customers to Locate ItemsSales Associate at Cashier, Assist Customers to Locate Items
Makayla ThomasMakayla Thomas
Brand Sales Associate at Interacted and Helped With CustomersBrand Sales Associate at Interacted and Helped With Customers