Shaneika Hardware
Ocho Rios,JM
Summary
Dynamic vacation planner with a proven track record at Moon Palace Jamaica Resort, specializing in custom itinerary planning and exceptional customer service. Leveraging excellent time management and problem-solving skills, I consistently deliver tailored experiences that exceed guest expectations, ensuring memorable stays and repeat visits.
Overview
12
12
years of professional experience
2016
2016
years of post-secondary education
Work History
Palace Vacation Planner
Moon Palace Jamaica Resort
Ocho Rios, JM
05.2024 - Current
- Researched travel destinations to create customized vacation packages for guests.
- Coordinated with local vendors to secure bookings for activities and excursions.
- Assisted guests with itinerary planning and provided destination information.
Bar Waitress
Moon Palace Jamaica Resort
Ocho Rios , JM
02.2020 - 05.2024
- Provided excellent customer service to guests at the resort's bar area.
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Maintained cleanliness and organization of the bar and serving areas.
Line Chef
Moon Palace Resort Jamaica
Ocho Rios, JM
02.2016 - 02.2020
- Prepared high-quality dishes following Moon Palace Resort's standards and recipes.
- Operated kitchen equipment safely while maintaining cleanliness and organization.
- Collaborated with team members to ensure timely meal service during peak hours.
Waitress
Calabash Ital Restaurant
Ocho Rios, JM
03.2014 - 02.2016
- Provided exceptional customer service in a busy restaurant environment.
- Managed multiple tables while ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate and efficient service.
Education
Food Preparation Certification Level 1&2 - Food Preparation
College of Hospitality And Vocational Skills
Ocho Rios, JM 09.2015 - 06.2016
Browns Town High School
St Ann, JMSkills
- Custom itinerary planning
- Excellent Time Management
- Active Listening
- Problem Solving Skills
- Customer Service
- Team Leadership
References
References available upon request.
Timeline
Palace Vacation Planner
Moon Palace Jamaica Resort
05.2024 - Current
Bar Waitress
Moon Palace Jamaica Resort
02.2020 - 05.2024
Line Chef
Moon Palace Resort Jamaica
02.2016 - 02.2020
Food Preparation Certification Level 1&2 - Food Preparation
College of Hospitality And Vocational Skills
09.2015 - 06.2016
Waitress
Calabash Ital Restaurant
03.2014 - 02.2016
Browns Town High School