Shaneeka Henry
Kingston
Summary
Dynamic Call Center Representative with Sutherland Global Service, skilled in problem-solving and customer support. Achieved high customer satisfaction through effective issue resolution and collaboration. Proficient in data entry and communication, consistently adapting to procedural changes while maintaining service excellence. Recognized for enhancing response times and fostering positive customer experiences.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Sutherland Global Service
12.2022 - Current
- Assisted customers by answering inquiries and providing product information.
- Handled incoming calls efficiently while documenting customer interactions accurately.
- Resolved customer issues through effective problem-solving techniques and follow-up actions.
- Collaborated with team members to improve response times and customer satisfaction levels.
- Adapted quickly to changes in procedures and policies, maintaining service quality standards.
Education
Bachelor of Arts - Special Education
Church Teachers College
Manchester 06-2029
High School Diploma -
Lacovia High School
St. Elizabeth07-2019
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
Timeline
Call Center Representative
Sutherland Global Service
12.2022 - Current
Bachelor of Arts - Special Education
Church Teachers College
High School Diploma -
Lacovia High School