Summary
Overview
Work History
Education
Skills
Timeline
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Shaneeka Henry

Kingston

Summary

Dynamic Call Center Representative with Sutherland Global Service, skilled in problem-solving and customer support. Achieved high customer satisfaction through effective issue resolution and collaboration. Proficient in data entry and communication, consistently adapting to procedural changes while maintaining service excellence. Recognized for enhancing response times and fostering positive customer experiences.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Sutherland Global Service
12.2022 - Current
  • Assisted customers by answering inquiries and providing product information.
  • Handled incoming calls efficiently while documenting customer interactions accurately.
  • Resolved customer issues through effective problem-solving techniques and follow-up actions.
  • Collaborated with team members to improve response times and customer satisfaction levels.
  • Adapted quickly to changes in procedures and policies, maintaining service quality standards.

Education

Bachelor of Arts - Special Education

Church Teachers College
Manchester
06-2029

High School Diploma -

Lacovia High School
St. Elizabeth
07-2019

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Verbal and written communication
  • Resolving issues

Timeline

Call Center Representative

Sutherland Global Service
12.2022 - Current

Bachelor of Arts - Special Education

Church Teachers College

High School Diploma -

Lacovia High School

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Shaneeka Henry