SHANAY S. HOWELL
Glengoffe,Jamaica
Summary
Tier 1 Agent with proven track record in high productivity and efficient task completion. Specializes in customer service, technical troubleshooting, and issue resolution management. Strong communication and problem-solving skills enhance performance in fast-paced environments, driving organizational success. Committed to maintaining customer satisfaction and fostering positive client relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tier 1 Agent
Digicel Jamaica
11.2024 - Current
- Maintained high satisfaction levels by addressing customer concerns effectively.
- Informed customers about new promotions and product features to drive engagement.
- Analyzed and reported trends in customer service inquiries for continuous improvement.
- Guaranteed adherence to company policies and regulatory guidelines at all times.
- Escalated unresolved technical issues to Tier 2 support when appropriate.
Brand Advocate
Sagility HealthCare
08.2023 - 11.2024
- Provided excellent customer service, handling customer inquiries, and resolving issues efficiently.
- Maintained high levels of customer satisfaction through effective communication and problem-solving.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
College - Caribbean Studies, Tourism, Information Technology, Environmental Science
St. Mary’s College
Above Rocks, St. Catherine06.2023
High School -
Oberlin High School
Lawrence Tavern, St. Andrew06.2021
Primary School -
Cassava River Primary and Infant School
Glengoffe, St. Catherine06.2016
Skills
- Leadership and team collaboration
- Attention to detail
- Communication skills
- Time management
- Adaptability to change
- Effective communication
- Problem-solving aptitude
Certification
Administrative Assistant Level - HEART/NSTA Trust (Pending)
Hobbies and Interests
- Dancing
- Reading
- Researching
- Volunteering
- Community involvement
Extracurricular Activities
Oberlin High School - Cadet (Royale Mission Cadet Corps), Children Growing for Change (CGC)
Children Growing for Change (CGC)
References
- Roshane Henlon, Accounting Clerk (acting), Heart Trust NSTA, 6b Oxford Road, (876) 512-4173
- Kerilee Wong McEwan, Nail Technician, 2A Kingswood Avenue, Kingston, (876) 281-8650
Timeline
Tier 1 Agent
Digicel Jamaica
11.2024 - Current
Brand Advocate
Sagility HealthCare
08.2023 - 11.2024
College - Caribbean Studies, Tourism, Information Technology, Environmental Science
St. Mary’s College
High School -
Oberlin High School
Primary School -
Cassava River Primary and Infant School
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