Shanari James
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
5
5
Certification
Work History
Customer Service Representative
Island Routes
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded proactively and positively to rapid change.
Assistant Electrician
Bess Solar And Electrical Supplies
10.2022 - 03.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn new skills quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Architectural Intern
Freelance Architect
07.2021 - 11.2021
- Organized and maintained blueprint files.
- Performed research on structures and materials.
- Completed accurate site measurements.
- Utilized computer program AutoCAD and helped in preparing with drawings
- Reviewed technical drawings developed by CAD technicians and drafters.
Masonry Laborer
Freelance Mason
06.2020 - 08.2020
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Prepared job sites by removing debris and setting up materials and tools.
- Completed initial site preparation and maintained neat work areas for duration of job.
- Mixed mortar, plastic and grout according to standard formulas.
Education
Highschool Diploma -
Petersfield High
Jamaica ,westmoreland Frome Technical
Westmoreland, JamaicaSkills
- Willing learner
- Great at communication and making sure im understood
- Adaptable learns new skills fast
- Collaborating and working effectively with senior workers
- Diagnosis and Troubleshooting
- AUTOCAD Software
Certification
Csec subjects
- Mathematics -III
- Social studies -II
- Technical drawing -III
- English A -I
- Human and social biology -II
References
Available upon request
Timeline
Customer Service Representative
Island Routes
04.2024 - Current
Assistant Electrician
Bess Solar And Electrical Supplies
10.2022 - 03.2023
Architectural Intern
Freelance Architect
07.2021 - 11.2021
Masonry Laborer
Freelance Mason
06.2020 - 08.2020
Highschool Diploma -
Petersfield High
Frome Technical
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