Shanae Roach

• Greet and welcome visitors to office and direct them to the appropriate office/personnel

• Answer, screen and forward incoming calls

• Provide basic and accurate info to customers

• Maintain office security by following safety procedures and controlling access via reception desk

• Manage the assignment and dispatch of bearers

• Arrange travel and accommodations and prepare meal vouchers

• Log clearance and export related documents then pass to Requisition and Logistics Supervisor

• Responsibilities include responding to customer inquiries.
• providing exceptional service, addressing customer concerns, providing solutions, adhering to company guidelines, escalating problematic customer issues, documenting customer interactions, maintaining attendance record, adhering to quality assurance guidelines, and acting with integrity and professionalism in each customer interaction