Shanae Mattis Chambers
Eltham Park, Spanish Town
Summary
Results-driven and highly motivated professional with 10+ years of progressive experience in sales, customer service, merchandising, inventory management, and team leadership. Proven track record of driving sales, optimizing operations, maintaining high-quality standards, and delivering exceptional customer experiences. Experienced in supervising teams, training employees, controlling inventory, implementing process improvements, and resolving operational challenges effectively. A dependable, adaptable, and proactive leader with strong communication skills and a commitment to achieving business objectives and exceeding performance expectations.
Overview
2027
2027
years of professional experience
Work History
Floor Supervisor
Progression Foods
01.2026 - Current
- Supervised daily operations to ensure adherence to safety and quality standards.
- Coordinated workflow among team members, optimizing efficiency and productivity.
- Trained new staff on safety protocols and operational procedures.
- Monitored inventory levels, facilitating timely restocking of supplies.
- Implemented process improvements that enhanced operational performance and reduced waste.
- Conducted regular inspections of production areas to maintain compliance with health regulations.
- Resolved team conflicts by fostering open communication and collaboration among staff members.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Merchandiser
Progressive Foods
09.2022 - 01.2026
- Analyzed sales trends to optimize product placement and inventory management.
- Collaborated with suppliers to ensure timely delivery of merchandise and stock levels.
- Executed visual merchandising strategies that enhanced product visibility and customer engagement.
- Monitored inventory turnover rates, identifying slow-moving products for promotional strategies.
- Trained new team members on merchandising standards and best practices for store presentation.
- Conducted regular audits of merchandise displays to maintain compliance with brand guidelines.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
Mixologist
Progressive Foods
05.2017 - 09.2022
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Managed inventory levels, ensuring availability of essential supplies and minimizing waste.
- Maintained cleanliness and organization of bar area to comply with health regulations.
- Trained new team members on preparation and safe serving practices.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
Receptionist
Hope Clinic
2014 - 2017
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided excellent customer service, addressing patient inquiries and concerns promptly.
- Maintained accurate patient records.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
Education
Bartending -
St. Monica’s College
St. AnnMixology -
St. Monica’s College
St. AnnWaitress -
St. Monica’s College
St.AnnSkills
- Customer satisfaction
- Team leadership
- Customer relations
- POS systems operations
- Task delegation
- Policy enforcement
- Stock management
- Loss prevention
- Retail merchandising
- Workplace organization
- Positive attitude
Timeline
Floor Supervisor
Progression Foods
01.2026 - Current
Merchandiser
Progressive Foods
09.2022 - 01.2026
Mixologist
Progressive Foods
05.2017 - 09.2022
Receptionist
Hope Clinic
2014 - 2017
Bartending -
St. Monica’s College
Mixology -
St. Monica’s College
Waitress -
St. Monica’s College