shana-kay Jack
Kingston 17,St. Andrew
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Gas Pump Attendant
Q & S Total Harbour View
06.2014 - 05.2015
- Enhanced customer satisfaction by providing efficient fueling services and maintaining a clean work environment.
- Reduced wait times for customers by swiftly processing transactions and managing multiple pumps
- Confidently answering customer inquiries related to product offerings.
- Streamlined payment processing by utilizing point-of-sale systems effectively.
- Increased customer loyalty through friendly interactions and prompt problem resolution.
- Handled emergency situations calmly, implementing appropriate procedures to prioritize safety for all involved parties.
- Promoted safe workplace practices by adhering to safety regulations and promptly addressing any hazards or spills.
- Built trustful relationships with customers to encourage return visits.
- Confirmed excellent customer service by quickly resolving customer concerns.
Store Clerk
Adam And Eve Department Store Limited
10.2007 - 01.2014
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Performed inventory control, such as counting, and stocking merchandise.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Maintained current knowledge of promotions, discounts, and special offers in order to provide accurate information to customers.
- Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
- Helped customers complete purchases, locate items, and join reward programs.
Store Room Supervisor
Adam And Eve Department Store Limited
11.2011 - 01.2014
- Streamlined the restocking process by establishing clear procedures for receiving and storing new items.
- Ensured timely order fulfillment with efficient picking, packing, and shipping processes.
- Collaborated with department managers to accurately forecast supply needs.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to storeroom operations.
- Managed a team of warehouse staff, delegating tasks efficiently to maximize productivity while maintaining high morale.
- Optimized storeroom layout to ensure easy access to frequently used items, reducing retrieval time.
- Received incoming merchandise and stored in correct stock locations.
- Adhered to safety regulations and practiced safe work habits.
- Performed weekly inventory counts to verify stock levels.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
Education
Customer Service
Bars To Go Training Academy
Kingston09.2013
Electronic Document Preparation And Management - 2
Donald Quarrie High School
St. Andrew07.2007
Norman Gardens Primary And Junior High School
Kingston07.2002
Skills
Listening attentively
Communication
Problem solving
Time management
Basic computer literacy
Timeline
Gas Pump Attendant
Q & S Total Harbour View
06.2014 - 05.2015
Store Room Supervisor
Adam And Eve Department Store Limited
11.2011 - 01.2014
Store Clerk
Adam And Eve Department Store Limited
10.2007 - 01.2014
Customer Service
Bars To Go Training Academy
Electronic Document Preparation And Management - 2
Donald Quarrie High School
Norman Gardens Primary And Junior High School
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