Shana-kay Christie

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Managed central telephone system to efficiently route incoming calls.
• Corresponded with clients through email, telephone, or postal mail.

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• My job is also to sell future vacation packages.

• Organized special events for clients, including birthday parties, dinners, and corporate functions to ensure seamless execution.
• Served as a reliable point of contact for clients'' family members, friends, or colleagues, ensuring efficient communication and coordination between parties.
• Collaborated with vendors to negotiate pricing on behalf of clients for services such as catering or transportation providers.
• Expedited travel arrangements for clients by researching options, booking flights and accommodations, and creating detailed itineraries.
• Enhanced client satisfaction by providing personalized assistance in various tasks, including travel planning, errands, and scheduling appointments.
• Adapted quickly to changing client needs and preferences, demonstrating flexibility and versatility in service offerings.
• Developed strong rapport with clients through effective communication and a keen understanding of their needs and preferences.
• Facilitated successful dinner parties or social gatherings for clients through careful planning of guest lists, invitations, menu selection, decor arrangement, and entertainment options.
• Fostered relationships with local businesses and service providers to leverage resources for client benefit in a cost-effective manner.
• Contributed to a positive client experience by promptly addressing concerns or requests and providing swift solutions.
• Maintained client confidentiality through discretion in dealing with sensitive information and adhering to privacy policies.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
• Handled customer complaints to satisfy and retain guests.
• Created welcoming and comfortable environment for guests.
• Maintained high level of professionalism and discretion when dealing with guests.
• Greeted guests upon arrival by providing warm welcome.
• Responded to guest inquiries to maximize guest satisfaction.
• Maintained accurate and up-to-date records of guest information.
• Managed check-in and check-out procedures for guests.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Utilized variety of organizational and communication skills to drive guest satisfaction.
• Assisted guests with variety of services and local attraction information.
• Upheld hotel policies and procedures by providing high level of customer service.
• Provided accurate information regarding local attractions, restaurants and activities.
• Facilitated and coordinated transportation services for guests.
• I also sell future vacation packages to guest from other neighboring resort/hotels, tourist who are just walking on the beach or along the road way.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Scheduled meetings with guest to give them information about the travel club so they know how to travel for discounted rates.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Contributed to a positive work environment by maintaining a professional demeanor at all times.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
• Supported event planning efforts, contributing to the successful execution of memorable occasions.
• Managed reservations for exclusive events, increasing guest engagement and satisfaction.
• Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
• Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
• Trained new concierge staff, ensuring consistent high level of service across team.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

Created welcoming and comfortable environment for guests.

My main focus was selling future vacation packages to guest who are on the property.

• Improved work-life balance for busy professionals by handling personal errands such as dry cleaning, gift purchasing, and event coordination.
• Efficiently managed clients'' schedules and ensured timely completion of tasks to reduce stress and increase productivity.
• Optimized time management skills by multitasking effectively across various responsibilities while maintaining attention to detail.
• Assisted elderly or disabled clients with essential tasks like medication management or doctor''s appointment scheduling to improve their quality of life.
• Organized special events for clients, including birthday parties, dinners, and corporate functions to ensure seamless execution.
• Expedited travel arrangements for clients by researching options, booking flights and accommodations, and creating detailed itineraries.
• Enhanced client satisfaction by providing personalized assistance in various tasks, including travel planning, errands, and scheduling appointments.
• Adapted quickly to changing client needs and preferences, demonstrating flexibility and versatility in service offerings.
• Contributed to a positive client experience by promptly addressing concerns or requests and providing swift solutions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

My Job was to be creative in everything I do.

I am also a Certified Mixologist.

• Supported bartenders with essential tasks, resulting in more efficient bar operations.
• Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
• Handled cash transactions accurately, maintaining proper accounting of sales figures.
• Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.