Shan Wilson
Toronto
Summary
Dedicated and results-driven professional with experience in customer service, payroll management, staffing, and operations across corporate, retail, and high-volume event environments. Recognized for strong leadership, exceptional communication, and the ability to resolve issues quickly while maintaining accuracy and confidentiality.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
UnitedHealth Group
09.2023 - 02.2024
- Resolved inquiries related to benefits, eligibility, claims, and financial spending accounts.
- Educated customers on healthcare plans to support informed decision-making.
- Liaised with care providers and internal departments to resolve customer concerns.
- Guided customers through company digital platforms and self-service tools.
Payroll & Staffing Manager
Legends Music LLC @ Budweiser Stage
04.2022 - 08.2023
- Managed recruitment, onboarding, training, scheduling, and payroll for 320+ employees.
- Processed bi-weekly payroll using Ceridian and UltiPro with confidentiality and accuracy.
- Maintained personnel files, compliance documentation, and audit-ready records.
- Investigated payroll or cash discrepancies and resolved inventory issues.
- Coordinated staffing for large concerts and high-volume events.
Supervisor, Footwear Department
Nike Canada Inc.
06.2018 - 08.2023
- Delivered high-level customer service while supporting sales and product engagement.
- Supervised and trained part-time associates to meet operational goals.
- Led the product retention team in achieving shrinkage-reduction targets.
- Coordinated shipments, inventory flow, and back-of-house operations.
Supervisor, Warehouse Operations
Legends Music LLC @ Budweiser Stage
04.2019 - 10.2021
- Supervised 10–12 warehouse associates during seasonal high-volume events.
- Coordinated deliveries, inventory management, and event order fulfillment.
- Ensured smooth operations in a fast-paced, dynamic environment.
Education
Payroll Fundamentals 1
National Payroll Institute
09-2025
Payroll Compliance Legislation - undefined
National Payroll Institute
05.2024
Truck Dispatching & Freight Broker Specialist - undefined
Maze Consultancy
04.2023
Bachelor of Arts - Criminal Justice
Humber College
Toronto, Ontario04.2018
Community Worker Diploma -
George Brown College
Toronto, Ontario04.2014
Skills
- Payroll processing & compliance
- Bookkeeping & QuickBooks Online
- Scheduling & workforce management
- Transportation regulations (HOS, CVOR, IRP, IFTA, DOT)
- Dispatch software, Load Link, ACE/ACI border crossing
- Strong communication & problem-solving
- High attention to detail & confidentiality
- Ability to work independently & under pressure
- Microsoft Office Suite
- Windows & macOS
- E-manifest & dispatching systems
- UltiPro, Ceridian, Humanity scheduling software
Timeline
Customer Service Representative
UnitedHealth Group
09.2023 - 02.2024
Payroll & Staffing Manager
Legends Music LLC @ Budweiser Stage
04.2022 - 08.2023
Supervisor, Warehouse Operations
Legends Music LLC @ Budweiser Stage
04.2019 - 10.2021
Supervisor, Footwear Department
Nike Canada Inc.
06.2018 - 08.2023
Payroll Compliance Legislation - undefined
National Payroll Institute
Truck Dispatching & Freight Broker Specialist - undefined
Maze Consultancy
Payroll Fundamentals 1
National Payroll Institute
Bachelor of Arts - Criminal Justice
Humber College
Community Worker Diploma -
George Brown College