Shamar Tianna Jones

Innovative and detail-oriented graphic designer with expertise in branding, Amazon KDP book creation, and business documentation. Specializes in designing logos, marketing materials, and online forms to help small businesses establish their identity and streamline operations. Adept at creating print-ready designs for Amazon KDP, including journals, planners, and custom book covers.

Skilled in developing professional business documents, such as contracts, proposals, and invoices, ensuring clarity and efficiency for small businesses. Proficient in Canva, Microsoft Office, and Google Suite, with a strong ability to problem-solve and create customized solutions for clients. Passionate about delivering high-quality, visually compelling designs that enhance brand presence and operational workflows.

Highly organized and customer-focused Casino Cashier & Receptionist with experience in handling financial transactions, guest services, and front-desk operations in a fast-paced casino environment. Skilled in managing cash, loading game machines and electronic payments while ensuring accuracy, compliance, and security.

Expert in delivering exceptional customer service, assisting guests with inquiries, account transactions, and casino promotions. Adept at maintaining confidentiality, following strict gaming regulations, and handling high-volume transactions with precision. Strong multitasking abilities, balancing cashiering duties with front-desk responsibilities, including greeting guests and providing casino-related information.

Key Responsibilities:
Process cash and credit transactions with accuracy and efficiency.
Handle large sums of money while ensuring compliance with casino security and financial policies.
Assist customers with account inquiries, gaming promotions, and membership programs.

Maintain detailed records of transactions and reconcile cash drawers at shift end.

Work collaboratively with casino staff to enhance the overall guest experience.

• Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
• Tracked customer orders when requested using Salesforce.
• Provided detailed information about products and services to customers.
• Recommended additional products or services to meet customer needs.
• Answered customer questions regarding product features, pricing options, and availability where applicable.
• Often completed training sessions within Salesforce.

• Performed data entry duties efficiently while maintaining confidentiality of information.
• Organized files according to established procedures.
• Entered data into computer systems accurately and quickly.
• Answered telephone inquiries in a professional manner.
• Created spreadsheets to record data as directed by supervisor.
• Compiled records of activities performed in order to maintain accurate filing systems.

• Engaged with children by playing sports, board games, or other interactive activities.
• Instructed campers on safety rules before engaging in any activity.
• Incorporated various themes into craft projects that related to current topics being discussed within the group.
• Organized supplies and materials needed for each activity prior to their start time.
• Provided guidance to younger campers when needed during activities.
• Facilitated group games for large groups of kids and ensured everyone was included.
• Interacted with parents upon drop off and pick up times to answer questions they may have had about their child's day.
• Assisted with clean up after each activity session concluded.

Hardworking and reliable Clinic Attendant with experience in maintaining cleanliness, organization, and assisting with administrative tasks in a busy optical office. Initially responsible for ensuring a sanitary and professional environment, later entrusted with assisting the secretary in clerical and front-desk duties.

Strong attention to detail, ensuring the clinic remained clean, sanitized, and welcoming for patients and staff. Developed customer service and administrative skills through hands-on experience supporting office operations.

Key Responsibilities:
Maintained a clean and hygienic clinic environment, including waiting areas, offices, and examination rooms.
Sanitized surfaces and ensured compliance with health and safety standards.
Assisted the secretary with filing, data entry, and organizing patient records.
Answered phone calls, scheduled appointments, and provided basic customer service.
Helped keep the front desk organized and ensured smooth office operations.

• Maintained accurate records of all sales and prospecting activities.
• Analyzed customer feedback to improve products and services.
• Developed and maintained relationships with customers to ensure repeat business.
• Answered inquiries from prospective customers regarding the products and services offered.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Answered customer inquiries regarding store policies and procedures.
• Accepted cash and credit/ debit card payments, issued receipts, and provided change.

• Answered incoming calls promptly and professionally within company standards.
• Updated customer records in the CRM system accurately with each interaction.
• Tracked orders from placement to delivery using internal systems.
• Assisted customers with inquiries regarding products and services through phone, email, and chat.
• Provided technical support over the phone when needed.

• Provided customer service at the front desk.
• Assisted in maintaining inventory of supplies, equipment, and other materials used in hospitality operations.
• Answered phone calls and responded to emails in a timely manner.
• Provided assistance with check-out procedures for departing guests.
• Greeted guests and checked them in to their rooms.