Shamar Tianna Jones
Retreat District, Little London P.O.,Westmoreland
Summary
To utilize my excellent communication abilities and customer service expertise to provide outstanding client support and drive growth to the company.
Overview
8
8
years of professional experience
Work History
Author, Graphic Designer and Production Manager
Freelancer
, Westmoreland, Jamaica
07.2022 - Current
- Created digital mockups of proposed book covers for client review purposes.
- Managed multiple design projects simultaneously while meeting tight deadlines.
- Edited images, graphics, text, and other elements to create a cohesive design throughout the entire book.
- Integrated logos, symbols, and other branding elements into various pages of books as needed.
- Maintained a portfolio of published works available online or in print format.
- Crafted compelling copy that resonated with target audiences.
- Edited photographs for use in digital media platforms including web banners and social media posts.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
- Evaluated existing processes for potential automation opportunities.
- Coordinated with suppliers to ensure timely delivery of materials and components.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Identified inconsistencies in text or formatting issues within documents.
- Ensured that all published material adhered to copyright laws and regulations.
- Edited manuscripts for grammar, spelling and punctuation errors.
- Researched topics related to edited materials for improved accuracy.
- Ensured that all published documents met industry standards.
Casino Receptionist/Casino Cashier
Genesis Corp
10.2023 - 04.2024
- Performed opening and closing duties, including cash handling.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Greeted and or registered players/ potential players.
- Verified customer identification to ensure compliance with gaming regulations.
- Operated cash register or POS system to receive payment by cash or debit/credit card.
- Assisted in training new employees as needed.
- Managed the payment of jackpots and other winnings to customers in a timely manner.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided technical support for customers using the company's products or services.
- Processed customer transactions quickly and accurately.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of the casino including countertops, registers, window and floors.
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints quickly and efficiently.
- Balanced the cash drawer at the beginning and end of each shift.
- Organized paperwork and completed reports on daily activities accurately each day.
Customer Service Associate II
Conduent
11.2022 - 07.2023
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Tracked customer orders when requested using Salesforce.
- Provided detailed information about products and services to customers.
- Recommended additional products or services to meet customer needs.
- Answered customer questions regarding product features, pricing options, and availability where applicable.
- Often completed training sessions within Salesforce.
Typist/ Receptionist
Sekhmet Medical Centre
03.2022 - 06.2022
- Performed data entry duties efficiently while maintaining confidentiality of information.
- Organized files according to established procedures.
- Entered data into computer systems accurately and quickly.
- Answered telephone inquiries in a professional manner.
- Created spreadsheets to record data as directed by supervisor.
- Compiled records of activities performed in order to maintain accurate filing systems.
Entertainment coordinator (Mini Club)
Grand Palladium Resorts and Spa
06.2021 - 02.2022
- Engaged with children by playing sports, board games, or other interactive activities.
- Instructed campers on safety rules before engaging in any activity.
- Incorporated various themes into craft projects that related to current topics being discussed within the group.
- Organized supplies and materials needed for each activity prior to their start time.
- Provided guidance to younger campers when needed during activities.
- Facilitated group games for large groups of kids and ensured everyone was included.
- Interacted with parents upon drop off and pick up times to answer questions they may have had about their child's day.
- Assisted with clean up after each activity session concluded.
Assistant Secretary (Part Time)
Eye Plus Optical
07.2020 - 06.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to the receptionist.
- Assisted with special projects as requested by the management team. (Promotion)
- Greeted customers and visitors in a professional manner.
- Scheduled appointments for clients and ensured the accuracy of information.
- Maintained a neat, organized reception area.
Sales Representative
Candid Expressions
11.2018 - 03.2019
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Developed and maintained relationships with customers to ensure repeat business.
- Answered inquiries from prospective customers regarding the products and services offered.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Accepted cash and credit/ debit card payments, issued receipts, and provided change.
Customer Service Agent
Collective Solution
09.2017 - 11.2017
- Answered incoming calls promptly and professionally within company standards.
- Updated customer records in the CRM system accurately with each interaction.
- Tracked orders from placement to delivery using internal systems.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided technical support over the phone when needed.
Receptionist (Intern)
Negril Yoga Centre
Negril, Jamaica
06.2016 - 07.2016
- Provided customer service at the front desk.
- Assisted in maintaining inventory of supplies, equipment, and other materials used in hospitality operations.
- Answered phone calls and responded to emails in a timely manner.
- Provided assistance with check-out procedures for departing guests.
- Greeted guests and checked them in to their rooms.
Education
Pharmacy Technician Course -
Life Changing Academy Jamaica
08.2023
Hospitality Management -
Alison Online School
12.2022
Document Imaging Technician Training -
N.C.T.V.E.T (U.W.I Open Campus)
07.2018
GODFREY STEWART HIGH SCHOOL
English Language - LEVEL 3
CITY AND GUILDS
CXC Human and Social Biology - GRADE 3
CARIBBEAN EXAMINATION COUNCIL
CXC Principles of Business - GRADE 2
CARIBBEAN EXAMINATION COUNCIL
CXC Caribbean History - GRADE 3
CARIBBEAN EXAMINATION COUNCIL
CXC English Language - GRADE 1
CARIBBEAN EXAMINATION COUNCIL
CXC Social Studies - GRADE 3
CARIBBEAN EXAMINATION COUNCIL
CXC Mathematics - GRADE 3
CARIBBEAN EXAMINATION COUNCIL
CXC Visual Arts - Grade 3
CARIBBEAN EXAMINATION COUNCIL
Child and Family Services Training -
Grand Palladium Resorts and Spa
Skills
- Voice Over Actress
- Graphic Design Artist
- Children's Class Project Assistant
- Productions Management
- Author and self-publishers
- Manufacturing support
- Child care services (Babysitting)
- Microsoft Office proficiency
Volunteer Experience
- Member of the Godfrey Stewart High School Choir- 2014-2016
- Member of the Godfrey Stewart Performing Arts Society- 2017-2019
References
References available upon request.
Timeline
Casino Receptionist/Casino Cashier
Genesis Corp
10.2023 - 04.2024
Customer Service Associate II
Conduent
11.2022 - 07.2023
Author, Graphic Designer and Production Manager
Freelancer
07.2022 - Current
Typist/ Receptionist
Sekhmet Medical Centre
03.2022 - 06.2022
Entertainment coordinator (Mini Club)
Grand Palladium Resorts and Spa
06.2021 - 02.2022
Assistant Secretary (Part Time)
Eye Plus Optical
07.2020 - 06.2021
Sales Representative
Candid Expressions
11.2018 - 03.2019
Customer Service Agent
Collective Solution
09.2017 - 11.2017
Receptionist (Intern)
Negril Yoga Centre
06.2016 - 07.2016
Pharmacy Technician Course -
Life Changing Academy Jamaica
Hospitality Management -
Alison Online School
Document Imaging Technician Training -
N.C.T.V.E.T (U.W.I Open Campus)
GODFREY STEWART HIGH SCHOOL
English Language - LEVEL 3
CITY AND GUILDS
CXC Human and Social Biology - GRADE 3
CARIBBEAN EXAMINATION COUNCIL
CXC Principles of Business - GRADE 2
CARIBBEAN EXAMINATION COUNCIL
CXC Caribbean History - GRADE 3
CARIBBEAN EXAMINATION COUNCIL
CXC English Language - GRADE 1
CARIBBEAN EXAMINATION COUNCIL
CXC Social Studies - GRADE 3
CARIBBEAN EXAMINATION COUNCIL
CXC Mathematics - GRADE 3
CARIBBEAN EXAMINATION COUNCIL
CXC Visual Arts - Grade 3
CARIBBEAN EXAMINATION COUNCIL
Child and Family Services Training -
Grand Palladium Resorts and Spa